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Supplier Recovery Engineer

We are people who want to make a difference.

Everything we do starts with people. It’s what makes us different from all other car companies. If you share our belief in the power of people and our passion for human-centric innovation, you will thrive together with brilliant, like-minded colleagues who are committed to making a true difference?


What you will do?

  • Plan and organize the analysis together with suppliers and internal product specialists 
  • Create the “Parts Return” file 
  • Extract and analyse warranty data 
  • Perform pre–analysis together with product specialists 
  • Plan and secure that material is sent to supplier from TMA 
  • Actively influence suppliers test methods together with product specialists 
  • Lead and secure that analysis is performed in a correct way 
  • Perform the documentation during the analysis together with the supplier 
  • Review and approve analysis result when the analysis is performed by the supplier 
  • Negotiate regarding responsibility and determine warranty recovery rate 
  • Distribute the agreed analysis result 
  • Maintain a yearly plan for analysis for all concerned suppliers 
  • Actively participate in improvement work 
  • Inform CMQ about discovered quality and No Fault Found issues
  • Performing technical analysis of returned warranty material 
  • Determine supplier’s responsibility (Warranty Recovery Rate)

Why do you fit the profile?

  • Bachelor Degree or above
  • 5 years work experience in Customer Service, Warranty & Quality process.
  • Good knowledge within warranty, customer service, R&D and/or procurement processes. 
  • Knowledge and understanding about cars and car components. 
  • Good analytical ability. 
  • A great communicator and excellent collaboration skills.
  • Good knowledge in negotiation.
  • Flexible and able to embrace changes, practive in a changing environment and with the ability to prioritize.
  • Result oriented, focused on delivering on time and budget, as well as following up result .
  • Fluent in English (written and spoken) 
  • High general computer skills in MS Office.
  • Business acumen. 
  • Structured and disciplined. 
  • Good interpersonal skills.
  • Positive attitude, high integrity and professionalism.


Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.

VCCN-Shanghai Jiading (APHQ), CN

Job requisition ID:  60792

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