Lead UX Content Designer

It’s all about people 

We put people at the centre of everything we do. Being curious about what the people around us need and want is key to creating safe, personalised and sustainable mobility solutions. If you believe in the power of people and share our respect for human-centric innovation, you'll thrive at Volvo Cars. We are people who care about other people. With us, you’ll be surrounded by brilliant, curious colleagues all committed to making a difference.

User Experience

Volvo Cars is on an ambitious journey to redefine what it means to give people freedom to move in the most innovative times in the mobility industry. Volvo Cars is looking to redefine all aspects of its eco-system - from the vehicle itself, to how it is owned, driven, powered and purchased online. User Experience as a discipline is a key part of Volvo Cars strategy and a newly formed UX organisation is helping gather insights about our user's and redefine and elevate the users experience of Volvo's products and services.

The UX content design team at Volvo Cars is looking for a lead content designer for in-car user experiences.

What you’ll do

• Help design in-car software user experiences by writing clear, user-centered copy. Your first focus will be to create and implement a content strategy for in-car experiences.

• Create ways to scale user-centered writing across an organization of designers who work on car experiences.

• Prioritize and move between strategic and tactical content design work, pursuing opportunities for high impact while ensuring quality in all car software content.

• Create governance for content that is translated for consumers all over the world.

• Collaborate with content designers who work on connected experiences to define and implement writing style and terminology across journeys.

• Mentor other content designers.

• Shape and develop how we create and ship excellent user experiences alongside hardware development.

• Help shape and develop the content design practice by contributing to team foundations, like style guides, glossaries, controlled vocabularies, ways of working, etc.

• Contribute to and create new ways to achieve company-wide content governance, creating quality and cohesion across the many touch points of each customer’s relationship with Volvo Cars.

Experience you’ll bring

• Using UX best practices to write for digital products and services. Maybe you’ve had other titles in the past, like UX writer, product writer, content strategist—the point is you understand design thinking, the importance of research, and typical practices of software development.

• Developing awareness and support for content design ways of working in a software product development environment. You enjoy pair writing, facilitating workshops and socializing your work.

• Informing your writing with user insights, from running your own user testing to participating in and supporting research initiatives. You believe research are our partners and the key to the success of any user experience.

• Becoming an expert in your problem space by seeking deep knowledge on the users, business needs, technical constraints and product goals in that space.

• Creating user-centered experiences that answer business needs.

• Experience working on global products. You know the dance of writing translation-friendly copy.

• You don’t have to be a native English speaker. You do need to have a mastery of grammar, voice, tonality, etc. Typical writer stuff!

• You have experience writing in English. We write in both British English and American English, so prepare to work with both.

• You enjoy collaboration and believe the successes of your colleagues are your successes. We’re a big company and we make incredible things happen together. Empathizing with and supporting your peers is the key to getting things done here.

Application

Applicants must provide a portfolio of work as part of their application.

Location 

Stockholm Tech Hub or Gothenburg HQ.

Volvo Cars - Driving change together

Volvo Cars’ success is the result of a collaborative, diverse and inclusive working environment. Today, we’re one of the most well-known and respected car brands, with around 43,000 employees across the globe. At Volvo Cars, your career is designed around your skills and aspirations, so you can reach your fullest potential. 

And it’s so exciting – we’re well on our way on our journey towards full electrification. We have five fully electric cars already on the market, and five more on the way. Our fully-electric and plug-in hybrid cars combined make up almost 50 per cent of our sales. So come and join us in shaping the future of mobility. There’s never been a more rewarding time to play your part in our inspiring and creative teams!