Technical Support Engineer/售后技术支持 - Car Service Business

Want to join us on our exciting journey?

Volvo Cars is on an exciting journey, redefining the automotive experience by innovating to make people’s lives less complicated. We offer you a once-in-a-lifetime chance to make an impact in a company with unique opportunities to grow and make a true difference.

Summary of the role: 

Car Service Business APAC is a unit within Volvo Cars. Part of our responsibility is to create a user-friendly owner experience around current and future cars in Volvo’s portfolio. 
At Global Technical Support within Car Service Business, you are part of a global team with the purpose to safeguard that our consumers continuously have the freedom to move, by providing preventative & precise support for our mobility solutions.
The automotive industry is currently undergoing a significant transformation driven by changing consumer behaviors, technology shifts and digitalization. Within the department Product Performance, we are applying our data driven and customer-oriented approach to help others to see and understand the customer when a defect caused by a quality deviation occurs.
If you share our passion for our customers – Then Technical Support Engineer is the place for you.

About the position :
The purpose of this role is to support workshops globally with technical workshop information and provide solutions or even workarounds. 
You will act as the liaison between the local technical support and central teams within Car Service Business. 

What you will do

• Answer TIE reports from local support teams globally.

• Support workshops globally with technical solutions and quality improvements. 

• Provide technical support about workshop information and systems to local support.

• Constantly review the existing processes to increase the quality towards the retailers and end customers by eliminating waste.

• Collaboration with Workshop Performance Engineer (WPE). 

• Support areas such as parts information, repair method, wiring diagram, diagnostics, special tools, VIDA (Vehicle Information & Diagnostic for Aftersales) application and Volvo standard time guide.

Why do you fit the profile?

• We believe that you have technical engineering background and working experience from workshop, aftermarket or service parts.

• Experience from VIDA and TIE are meritorious. 

• You are fluent in English, spoken and written. 

• You have high focus on the end customers. You are a true team player who collaborates across teams, levels, and locations, as interacting and balancing internal stakeholders is a part of every workday. 

• We believe you are curious, good at networking and making contacts, which is necessary in this position to solve problems. You are also a person with high integrity that feel comfortable to stand up for your findings in a way that creates trust.

Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.