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Salesforce Customer Care Business Analyst-Uptime

Let's create change together.

Nothing beats being part of positive change. We’re on a truly exciting journey, working together in a fast-paced global environment to break new ground in almost every aspect of our operations. Right now, we have an exciting job opening for you in [[filter2]]


Volvo Summary: 

  • Volvo’s mission is to be the world’s most progressive and desired premium car company and to make people’s lives less complicated. Here at Volvo we are looking for individuals that want to be a part of this progressive change as well as be talented, committed and fun spirited when joining our globally diversified workforce. Employees at Volvo Car Inc. are the key component to our current and future success. We still continue to follow the initial core values instilled by our founders Assar Gabrielsson and Gustaf Larson (Gothenburg, Sweden Circa 1927). Everything we do here at Volvo starts with people in mind. We are looking for employees who are analytical, interpersonal, technical and teamwork driven to join the Volvo family and by providing our employees with a foundation for success we can help develop the latest and greatest innovations to the car manufacturing market.


Let’s create change together!

  • Do you want to be part of driving the next exciting step in Volvo Cars’ transformation? Are you passionate about our customers’ ownership experience and developing our business to meet and exceed requirements of the future? We’re on a truly exciting journey, working together in a fast-paced global environment to break new ground in almost every aspect of our operations. Right now, we have an exciting job opening for you in our Uptime organization at Volvo Cars. Uptime is tasked to create the next generation of seamless aftermarket operations for all our group brands and future customers. We will make mobility run.


Job Summary: (What’s in it for you?)

  • To cater for the future and deliver on today’s demands on a premium after market operation we need an innovative Business Analyst to support the development of our global Customer Care product. The role will be part of the global Product team responsible for delivering a front-line solution that enables premium customer care with the vision of hassle-free car ownership. The Uptime organization is in a build-up phase which will give you an exciting, ever-changing job in a global environment providing you with opportunities to develop both professionally and personally.


Principal Responsibilities:

  • Gather requirements from all relevant future users of the customer care product.
  • Work in close cooperation with the Customer Care Service Designer and Product Owner to secure that the gathered requirements align with the overall product strategy
  • Work in close collaboration with the integration team to identify and define integrations needed.
  • Support the Customer Care development team in the development.


Competence Requirements:

  • Strong Business Analysis skills and ability to work in complex global projects across multiple functions
  • In depth experience of digital consumer projects and understanding of digital infrastructure
  • Experience from Service Cloud
  • Excellent communication & reporting skills – oral, written, and presentation
  • Experience from agile working methods and from collaborating with agile development teams
  • Extensive experience from working with global organizations
  • Proactive and high stress tolerance level
  • Driven to learn and grow outside of normal duties
  • Experience of working close to Senior Management


Personal Qualities:


  • We believe you are truly passionate about customer service and digital development as an engine and facilitator of a business. You have the ability to see the world holistically, you are structured and solutions oriented. Since Uptime as an organization within Volvo Cars is in an early phase, it is important that you are flexible and enjoy working in a changing environment. The role will require some traveling so you should be flexible to that.



Who are we?

Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.

Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.

We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

Rockleigh, NJ, US

Job requisition ID:  20694

Nearest Major Market: New York City

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