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Product Owner, Care By Volvo (CbV)

Want to innovate to make life simpler?

At Volvo Cars, we’re on a mission to make people’s lives less complicated. We never start with technology and try to squeeze people in around it – we always design our cars around people, and we innovate to provide safe, sustainable and convenient mobility. Want to join us?


At Consumer & Enterprise Digital, you find outstanding opportunities to develop your skills and grow as a professional. In close collaboration with colleagues in other business units around the world, you and your team create Digital innovations that support the company's overall business development and daily operations. And ultimately – you will contribute to a superior experience for the people who buy and drive a Volvo.

Are you passionate about consumer experience and the digital touchpoints that drive it? Join the Americas Consumer and Enterprise Digital department as Digital Product Owner: Mobility & Delivery - Americas. Volvo Cars is launching new ways to drive a Volvo, and solutions must be improved to deliver a strong dealer and customer experience. Overall, we are designing an architecture that is prepared to meet our future business needs and enables development of interfaces to develop new services and exchange of information.

The selected candidate will work alongside VCUSA Care by Volvo and Customer Experience business teams and technical teams to build the product roadmap for supporting the Americas’ Care by Volvo and Delivery Management digital experiences. The product roadmap will consist of modifications to existing back-office solutions, creation of new Salesforce applications, and enhancing key digital touchpoints with Volvo customers.

Key Responsibilities

· Maintain and develop product roadmaps for Local implementation of Care by Volvo and Delivery Management solutions

VOLVO CARS USA, LLC Revision Date: January 2020

JOB TITLE: Product Owner, Care by Volvo

Hiring Manager: Jesper Andreasson Replacement/ Addition: Replacement

Operating Unit:

CED Department: Location : Rockleigh


Job Family: Middle


FLSA: Exempt Bonus: 10% Budget: $135K to $145K Company Car: No SERP/Retention: No

· Own the technical development of the Salesforce solutions necessary to support Care by Volvo, Delivery Tool and other digital products as required

· Own, prioritize and facilitate the refinement of your product backlog to ensure that the agile product teams are delivering the right enhancements to drive consumer and business value.

· Work with implementation team to realize the vision by executing the prioritized backlog in a clear defined and agreed upon schedule

· Accountable for monitoring, optimization and enhancement of configuration, features and functionalities related to the product area.

· Accountable for ensuring the quality of releases on the product area, testing and validating that the requirements are met and ultimately accepting the work of the team before going live.

· Playing a key part in continually improving the ways of working with the product team and wider team services team at an early stage in the team’s digital transformation.

· Manage financials associated with the assigned digital products

· Establish metrics to drive engagement and value of both dealership employees as well as Volvo field employees

Key Relationships

· Care by Volvo Team

· Consumer and Enterprise Digital teams locally and centrally

· Dealer Engagement Product Owner

· Customer Experience Team

Knowledge, Skills and Abilities

· Demonstrated ability to drive results with cross-functional partners across various functions (developers, business stakeholders, product and marketing teams, etc.)

· Strong communication and relationship skills with ability to facilitate and convince key stakeholders

· Project management certifications or heavy experience (PMP or PMP-Agile)

· Independent, self-starter with an entrepreneurial mind-set and can-do attitude with the ability to have a grand vision, but still comfortable with working at detail level

· Must be comfortable being a leader able to influence across functional and technical teams spread globally.

· Fluent in English

· Nice to have: Prior experience owning products based on the Salesforce.com platform

· Nice to have: Prior experience with digital transformation projects.



· University degree in the field of Business and/or Technology

· Minimum of 8 years’ experience with proven track record in Digital and/or e-Commerce environment. (Ideally with a Manufacturing or Automotive Company)

· Must have experience working as a Product Owner or product management related role, preferably in an Agile working setup. Fluent English with foreign language skills a plus


Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.

Rockleigh, NJ, US

Job requisition ID:  36473

Nearest Major Market: New York City

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