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Automotive Field Technical Specialist-Columbus/Cincinnati, Ohio

Do you want to lead the change?

At Volvo Cars, we are always looking for world-class leaders who bring out the best in our people. If you want to be part of leading and inspiring our mission to change the automotive experience and make people’s lives less complicated, then we have the job for you.

 

Volvo Summary: 

Volvo’s mission is to be the world’s most progressive and desired premium car company and to make people’s lives less complicated. Here at Volvo we are looking for individuals that want to be a part of this progressive change as well as be talented, committed and fun spirited when joining our globally diversified workforce. Employees at Volvo Car Inc. are the key component to our current and future success. We continue to follow the initial core values instilled by our founders Assar Gabrielsson and Gustaf Larson (Gothenburg, Sweden Circa 1927). Everything we do here at Volvo starts with people in mind. We are looking for employees who are analytical, interpersonal, technical and teamwork driven to join the Volvo family and by providing our employees with a foundation for success we can help develop the latest and greatest innovations to the car manufacturing market.

 

Job Summary: 

The Technical Support Team is looking for motivated and driven individuals to provide technical support to retailer technicians and internal customers via written and verbal communication. In difficult repair situations, candidates will provide the highest quality information and repair methods that comply with Volvo's established repair methods and procedures. This position requires the candidate to work together with the Technical Support Team, as part of a local support hub, to resolve technical challenges and escalate when necessary to remedy a difficult concern.

 

Primary Responsibilities:

  • Assist the retailers in resolving difficult product technical problems
  • Document and report in TIE (Technical Information Exchange) all technical issues and inform appropriate departments of new issues that are negatively affecting customer satisfaction.
  • Assist Retailer Technicians with guided expert level diagnostics to ensure the vehicle is fixed in a timely manner
  • Analyze and report technical faults found on Volvo products
  • Perform inspections on alleged product failures and author incident reports
  • Provide feedback on technical or service-related problems to the appropriate Volvo organization
  • Follow-up retailer compliance to the Volvo requirements for the workshop processes
  • Follow-up retailer compliance to the Volvo requirements for technical training
  • Follow the Volvo Cars policies in the Business Management Systems
  • Perform special follow-ups, investigations and other requests
  • Support the enterprise with technical expertise
     
    Knowledge:
  • Expert knowledge of automotive technology or the equivalent product experience required.  Minimum 10 yrs experience.
  •  Associates or Bachelor of Science degree in Mechanical or Electrical Engineering strongly preferred.
  • Proficient technical writing and computer skills
  • Minimum 5 years of experience working at an automotive retailer preferred
  • Achieve and maintain ASE Master and Volvo Master and L1 technical training rating
  • Detailed familiarity with automotive service and technical policies and procedures
  • Expert knowledge of automotive high voltage, hybrid systems and diagnostics
  • Vehicle fire and collision investigation knowledge/skills preferred

    Key Competencies/Abilities:
  • Work independently to logically analyze a technical problem, identify the root cause and document the results
  • Effectively plan and coordinate daily and weekly scheduling of retailer visits, incident investigations and other FTS activities
  • Record information using Volvo specific diagnostic tools (i.e. MCD-Hub and to download programs and software using Volvo specific computer applications DHA and SDA)
  • Access and utilize all relevant Volvo systems (i.e. TIE, VIDA and Office products and computer hardware)
  • Effectively communicate in English, verbally and in writing.
  • Persuade and negotiate via phone, in person, build and give effective presentations
  • Interact with employees and customers in a Volvo retailer
  • Measure results and take corrective action when needed
  • Proficiency with computers to communicate, download software, analyze, collect and store information
  • Push for continuous improvement, search for new and innovative solutions to technical and workshop problems

 

Who are we?

Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.

Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.

We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

Rockleigh, OH, US

Job requisition ID:  28348

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