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Customer Credit and Insurance Agent - Care by Volvo

It's not about cars. It's about people.

Our human-centric focus is what makes us different from all other car companies, and it’s at the heart of everything we create. If you want to join us in our mission to make people’s lives less complicated, we offer you a chance to grow together with talented people who want to make a true difference.


Volvo Summary: 

Volvo’s mission is to be the world’s most progressive and desired premium car company and to make people’s lives less complicated. Here at Volvo we are looking for individuals that want to be a part of this progressive change as well as be talented, committed and fun spirited when joining our globally diversified workforce. Employees at Volvo Car Inc. are the key component to our current and future success. We still continue to follow the initial core values instilled by our founders Assar Gabrielsson and Gustaf Larson (Gothenburg, Sweden Circa 1927). Everything we do here at Volvo starts with people in mind. We are looking for employees who are analytical, interpersonal, technical and teamwork driven to join the Volvo family and by providing our employees with a foundation for success we can help develop the latest and greatest innovations to the car manufacturing market.


Job Summary:   

The Customer Credit and Insurance Agent represents Volvo Car Financial Services (VCFS) by acting as the liaison between Volvo Car USA, VCFS, Volvo retailers and the customer.  This position is responsible for ushering the customer through the credit application and funding process while maintaining an exceptional customer experience. Additionally, this position is the licensed insurance representative for VCFS and directly speaks to consumers related to any questions that come up regarding the insurance coverage and insurance eligibility that is part of the Care by Volvo program.


Primary Responsibilities:

  • Review daily credit application submissions received through the direct to consumer portal
  • Evaluate declined applications for eligibility to resubmit with a qualified co-applicant and communicate with the customer
  • Communicate and explain any reasons for a declined credit application to the customer upon their request
  • Request and explain any credit stipulations associated with the approval from the customer
  • Coordinate the review of customer submitted credit stipulations with the VCFS underwriting team to clear prior to customer delivery
  • Maintain oversite of the VCFS Care by Volvo consumer email inbox and manage as necessary
  • Monitor any outstanding credit applications that have expired during the ordering process and communicate with the customer to resubmit for credit review
  • Validate any credit application information with the consumer prior to delivery
  • Manage contract funding process with VCFS and communicate with the customer/retailer if any further information is needed to complete the funding process
  • Handle any customer concerns/complaints related to the credit application or funding process
  • The position is required to obtain and maintain an individual insurance producer's license, and part of the role involves communication with consumers related to insurance coverage and the overall insurance eligibility process.


Key Competencies/Abilities:

  • BA/BS in Finance, Marketing, or Business Management.
  • 1-3 years of automotive experience; F&I or Sales preferred.
  • Retail banking experience in consumer loans, mortgage, and/or credit
  • Customer-centric attitude
  • Excellent verbal and written communication skills
  • Ability to understand consumer credit bureaus
  • Results-oriented – works towards goals, setting high standards for self and others
  • Proven problem solving and customer service skills in a financial services environment
  • Experience understanding, structuring and negotiating finance transactions
  • Influential and persuasive with strong business acumen and negotiation skills.
  • Strong technical skills in automotive financing


Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.

Rockleigh, NJ, US

Job requisition ID:  35068
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