Technical Support Specialist

Let's Introduce Ourselves

Volvo’s mission is to be the world’s most progressive and desired premium car company and to make people’s lives less complicated. Here at Volvo we are looking for individuals that want to be a part of this progressive change as well as be talented, committed and fun spirited when joining our globally diversified workforce. Employees at Volvo Car Inc. are the key component to our current and future success. We continue to follow the initial core values instilled by our founders Assar Gabrielsson and Gustaf Larson (Gothenburg, Sweden Circa 1927). Everything we do here at Volvo starts with people in mind. We are looking for employees who are analytical, interpersonal, technical and teamwork driven to join the Volvo family and by providing our employees with a foundation for success we can help develop the latest and greatest innovations to the car manufacturing market.
 

What You'll Do

• Assist Retailer Technicians with guided expert level diagnostics to ensure a prompt vehicle repair
• Analyze, document, and report technical faults found on Volvo products and diagnostic tools
• When necessary, escalate appropriate problems or situations to resolve the concern timely
• Assist the larger Retailer Technical Support Team with Master Tech Meetings as needed
• Investigate and resolve difficult repair situations by duplicating and testing during development days.
• Evaluate support cases concerning customer complaints, prior warranty repairs, software status, etc.  
• Looks for new and innovative solutions to problems and finds creative ways to produce results
• Display a good understanding of the organization's mission, goals, and strategies in daily work
• Travel two to four times per year, both within the US and internationally

What You'll Bring

Key Competencies/Abilities:

• Associate or Bachelor degree preferred, or automotive technical certification considered
• Five years of Automotive experience including hybrid (master technician preferred)  
• Eight ASE (Automotive Service Excellence) and L1 & L3 (advanced level specialist & hybrid certifications)
• Work independently and with a team to analyze a problem, identify the root cause, and document the results
• Leadership skills are also a plus, such as a shop foreman or a team leader
• Extensive knowledge of diagnostic procedures, manufacturer specific special tools, and test equipment 
• Knowledge of Volvo Repair methods and tools a plus
• Basic knowledge of warranty policy and procedures
• Strong written and verbal communication skills required
• Strong Microsoft (Excel, Outlook, etc.) skills with the ability to learn additional software programs.
• Handle several tasks and responsibilities simultaneously
• Strong presentation skills to present technical information to different audiences
• Persuade and negotiate via phone, in person, build and give effective presentations
• Interact professionally representing the Volvo brand with employees and customers in a Volvo retailer
• Ability to assess and identify actionable outcomes to improve support for our retailers

Let's Talk Benefits

Join Volvo Cars and enjoy a comprehensive range of benefits designed with you in mind. Our programs offer choice, flexibility, and exceptional value, including competitive medical, dental, and vision plans, tax-advantaged savings accounts, and a wellness program with discounts and gifts, most of which start on day one of employment. You'll also have access to voluntary benefits and a robust retirement savings plan with employer contributions. 
As part of our commitment to your well-being, we offer The Family Bond by Volvo Cars, a global paid parental leave policy covering all employees, including adoptive, permanent care foster, and surrogate parents. Additionally, employees and their eligible family members can lease a new Volvo at discounted rates through the Volvo Employee Lease Program (VELP). At Volvo Cars, our benefits extend beyond the workplace to enhance your life and support your family. 

Volvo Car is an equal opportunity employer. The successful candidate must be legally authorized to work in the US without sponsorship.