IT Support Manager

Let's introduce ourselves

The main objective of the Factory Support Lead (IT Support Manager) is to be the single point of contact for Factory and Office related operations. This includes managing the day to day operations of technicians, supporting incident resolution, overseeing change management activities, and monitoring of production systems.
This position will support systems operating primarily in Windows and Linux environments while following ITIL processes. We are seeking a candidate to join our high energy, high performing IT team who is excited to use their unique skills to improve our organization. 
 

What you'll do

• Manage day to day operations of the Factory Service Desk, Factory onsite and Office onsite support teams
• Scheduling of staff to secure proper support levels for multiple shifts
• Prioritization of work based upon business priorities
• Assisting in high-priority incidents to resolution
• Monitoring IT systems 
• Performing incident, problem and change coordination
• Review of metrics for SLA adherence and process improvements
• Asset management and hardware lifecycle planning
• Oversee patch management and security compliance
• Coordinate with business counterparts to support new requirements 
• Develop and implement continuous improvement activities
• Participate in on-call rotation supporting multi-shift operations
• Perform other duties as assigned

What you'll bring

• Bachelor’s degree in a Computer Science area or equivalent experience
• 5+ years of experience working in a digital field
• ITIL process knowledge
• Strong Windows operating system knowledge
• Understanding of wired and wireless networking
• Understanding of IT security fundamentals 
• Enterprise software deployment and automation system experience 
• ServiceNow experience preferred
• Capability to build and maintain good business relationships
• Strong troubleshooting and analytical skills
• Strong verbal and written communication skills
• Focused upon delivering results

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
 

Let's talk benefits

Join Volvo Cars and enjoy a comprehensive range of benefits designed with you in mind. Our programs offer choice, flexibility, and exceptional value, including competitive medical, dental, and vision plans, tax-advantaged savings accounts, and a wellness program with discounts and gifts, most of which start on day one of employment. You'll also have access to voluntary benefits and a robust retirement savings plan with employer contributions. 
 
As part of our commitment to your well-being, we offer The Family Bond by Volvo Cars, a global paid parental leave policy covering all employees, including adoptive, permanent care foster, and surrogate parents. Additionally, employees and their eligible family members can lease a new Volvo at discounted rates through the Volvo Employee Lease Program (VELP). At Volvo Cars, our benefits extend beyond the workplace to enhance your life and support your family. 

Volvo Car is an equal opportunity employer. The successful candidate must be legally authorized to work in the US without sponsorship.