Digital Manager

Let’s shape the future together

We’re shaping our business around people. While our cars embrace leading-edge technologies, we never employ technology for its own sake. Quite the opposite. Instead, our focus is on adapting technology to benefit people. This philosophy extends to the sales and customer experience we aim to deliver. Do you want to be a part of creating the exciting solutions of tomorrow’s mobility? Then look no further, join us.

What you’ll do

In this existing role you will develop the business of Volvo Cars Mexico through digital and connected services. You will enable the business of Volvo Cars to become more efficient and successful in the usage of digital services. As digital director importers you will be a real team player and be integrated in the business to capture the potential opportunities and to initiate the needed digital actions. This to ensure Volvo Cars delivering innovative digital services that enable industry leading digital experiences which connect customers and cars across a global diverse market.

Your responsibilities will include:

• Leading the Digital Team: Leading a small, dedicated team responsible for Data & Analytics, Automation tools and the management of our website, app, and consumer data integrations.
• Relationship Management: Act as liaison officer between Importers and relevant digital organizations to utilize global solutions when applicable. Manage the importer digital portfolio and integrations as cost efficient as possible (functionality, cost, lifecycle.) to create business value.
• Consumer Experience and Insight: Enhancing our capabilities to deliver superior consumer experiences by providing advanced methods and analytical tools for new consumer insights.
• Continuous Improvement and Innovation: Driving continuous improvement and automation projects aimed at easing the workload for importers and employees. This involves focusing on adding value, eliminating waste and duplication, and creatively utilizing available tools to foster digital change.
• Agility and Adaptation: Exhibiting agility and the ability to quickly adapt to changing environments. Promoting simplification through digitalization and the replacement of legacy digital products.

What you’ll bring:

We are in search of an engaged and collaborative leader who is setting directions, executing effectively, and simplifying complexities, all while maintaining an eye on the broader vision.

Key qualifications include:

• Digital Expertise: You possess extensive knowledge in digital realms. Comfortable discussing digital solutions with teams, you can eloquently explain to colleagues and partners how technological changes will impact the business.
• Familiarity with Consumer and Enterprise Platforms: Your strong familiarity with consumer digital and enterprise platforms underpins your success in this role. You appreciate technology not only for its own sake but for the opportunities it creates in simplifying consumer experiences and valuing human interaction.
• Passion for Digital Transformation: A fervent advocate for digital transformation, you are dedicated to enhancing customer and user experiences.
• Multinational working experience: Experience in collaboration with multinational stakeholders
• Problem-Solving and Communication Skills: Skilled in tackling unstructured technical challenges to deliver tangible business solutions. Your proficiency in English, in both written and verbal forms, is crucial to your role.

Who are you?

We are looking for you who bring an entrepreneur's mindset, combined with strong stakeholder management skills. Your ability to connect technology with business needs is unparalleled. You have a relentless focus on uncovering solutions that facilitate deliverables, always with a positive and consumer-centric approach. Accustomed to making data-driven decisions, you excel at demonstrating the benefits of various solutions while continuously generating innovative ideas.

Volvo Cars - Driving change together

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. At Volvo Cars, your career is designed around your skills and aspirations so you can reach your full potential.

By 2025, we aim to sell 1.2 million cars annually, 50% of which will be electric vehicles and sold directly to customers through digital channels. Join us on the journey of a lifetime as we create the driving and electrification technologies of tomorrow.