Trade Parts Business Development

Looking for more than a job?

A job with meaning is more than a job. Creating the kind of positive change, we’re planning will need the skills of the world’s most talented people. In this role, you’ll have the opportunity to affect your future and that of millions of others in ways you may never have thought possible. Curious? We hope so.

What you'll do

Network Development and Aftersales oversees the journey from the appointment of our retailer network and then everything post sales to deliver an outstanding ownership experience, retaining customers within the brand and delivering outstanding commercial results in the aftersales business. This role is central to maximising commercial results in Aftersales. You will drive Volvo's trade parts sales through wholesale and the Volvo Genuine Parts Store (VGPS) Direct channel, as we develop and implement our e-commerce strategy for Trade Parts. The role is field based with regular visits to our Maidenhead and Daventry offices.

The Trade Parts Business Development Manager will implement Volvo’s trade sales strategy, guiding our Trade Sales Retailers in best practices, providing on site coaching and enhancing customer service levels. You’ll conduct joint end-customer account visits and establish direct commercial relationships through the Volvo Genuine Parts Store.

As Trade Parts Business Development Manager, your primary goal is to ensure Volvo Car UK’s revenue and profit targets are achieved by effectively implementing aftersales initiatives and the Volvo Genuine Parts Store for trade parts sales.

As a senior contact for our Retailer Partners, Senior Regional Business Partners, Aftersales Specialists, and Trade/Body shop end customers, you will drive change, enhance aftersales performance, and create a cost-efficient, profitable environment.

Your innovative and strategic approach will optimise performance, meeting goals for turnover, revenue, account growth, and direct profit within both the wholesale and VGPS channels. You will also actively support the VGPS direct trade parts programme implementation, foster end-customer relationships, and work to improve retailer performance through targeted coaching.

Your key deliverables will include

• E-commerce Transition: Lead the migration of trade parts accounts to the VGPS digital e-commerce platform, overseeing training, account migration, and system usage.
• Sales Targets and Channel Management: Achieve parts sales targets across trade and body shop end customer channels, supporting retailers and hosting performance review and planning meetings.
• Account and Insurance Verification: Manage account verification, credit insurance applications, and oversee trade e-commerce onboarding and reporting.
• Scorecard and KPI Support: Use the Aftersales and Ownership trade parts e-commerce Power BI scorecard to track, and optimse trade parts sales performance.
• Marketing and Campaign Leadership: Develop trade parts marketing assets, design and implement campaigns, and provide account management support for new prospect, active, lapsed and lost accounts.
• Customer and Retailer Escalations: Act as a key point of contact for handling trade e-commerce queries related to orders, returns, warranty, and technical support.
• Sales Growth and Retention Strategies: Design and execute trade parts retention, development, and performance strategies, aligning with reward structures.
• Customer Satisfaction Programs: Implement end customer satisfaction initiatives to drive necessary changes in trade parts sales.

What you'll bring

• Coaching and People Development: Proven ability to support team members, give effective feedback, and foster a high-performing, motivated team.
• Change Leadership and Market Forecasting: Work with senior teams to implement new programs and identify market trends to maximize opportunities or mitigate risks.
• Stakeholder Relationships: Build positive relationships with stakeholders, including shareholders, regulatory bodies, retailers, and industry partners.
• Strategic Planning and Efficiency: Continuously evaluate business area performance, set high standards, manage resources, and lead change for measurable results.
• Product and Service Edge: Ensure VCUK offers competitive, high-quality trade parts programs, supporting the company’s premium service reputation.
• Skills and Experience
• Industry Expertise: Minimum 5 years in a senior automotive role, ideally in Aftersales or B2B Trade Parts sales.
• Analytical Ability: Proficient in interpreting performance data to identify areas of improvement and implement effective solutions.
• Customer Engagement and Adaptability: Strong communication skills, adept at managing high-level negotiations and maintaining customer relationships.
• Leadership Qualities: Positive, resilient outlook with strong leadership and interpersonal skills, thriving under pressure.
• Dealer and Trade Knowledge: Familiarity with dealer operations and trade parts sales, with experience in management roles within dealerships or motor manufacturers.

Most of all, you share our values and can see everyone's potential. Your warm personality and eagerness to collaborate will be welcomed by all of us! 

Benefits and Life at Volvo Car UK

• Competitive salaries that are reviewed and benchmarked annually. 
• Discretionary, performance related bonus scheme that rewards you whilst you help us to achieve our goals
• Hybrid working in our agile, state of the art offices or from home when convenient for you and your family 
• Everyday flexible working Monday-Friday, 7am-7pm depending on business needs
• 28 days holiday + bank holidays (4 fixed & 4 unfixed) + the opportunity to buy up to 5 additional days 
• 15 days’ work from anywhere in the world policy
• 24 weeks enhanced and flexible parental leave for all employees regardless of gender up to a child’s 3rd birthday
• Matched pension contribution up to 5%
• Wellbeing benefits such as Health Cash Plan and Life Assurance, Private Medical Insurance with Vitality 
• 2 paid volunteering / charity days per year
• Access to our preferential employee lease car scheme for you and your family 
• Subsidised onsite restaurant plus free refreshments and snacks 
• Onsite electrical charging for your Plug-In Hybrid Electric or Battery Electric vehicle.
• A set salary sacrifice spend limit, refreshed every tax year for you to choose from multiple services and products to suit your lifestyle whilst saving on tax and NI within our extensive flexible benefits platform
• Discounted shopping site with 100s of brands and online retailers

Diversify our future

Volvo Cars is an equal opportunities employer. We are a company for people who care about other people and for the world we live in. We celebrate diversity and inclusion in the workplace and are committed to equality of opportunity for all employees and employment practices, including hiring, recruiting, and promotion. It’s what you do that counts and we are always looking to expand perspectives and voices to shape our future. With us, you can truly be yourself, embrace new opportunities, thrive and a make a difference.

Want to know more? We hope so

We’d love to receive and review your application. If you would like more information about the role and its responsibilities or simply to learn a bit more about the team, please reach out to Leigh Craddock – Talent Manager UK on leigh.craddock@volvocars.com

We are unable to accept applications via email or LinkedIn due to GDPR, so please apply via the online link. We reserve the right to close the job post early if we have found sufficient candidates for this vacancy. The closing date is scheduled for the 29th of November 2024

Volvo Cars - Driving change together

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. At Volvo Cars, your career is designed around your talents and aspirations so you can reach your full potential.

For the right person, an inspiring, and creative workplace awaits. Did you know that every Volvo Cars employee worldwide has the right to our Family Bond, our new all-gender, paid parental leave policy? You’ll also enjoy a culture and benefits package that’s made us one of the world’s most awarded and progressive employers.