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Sales and Customer Relations Consultant Irish Market, Maidenhead/Daventry

You want to make a difference. So do we.

Volvo Cars is on an exciting journey, redefining the automotive experience by innovating to make people’s lives less complicated. We offer you a once-in-a-lifetime chance to be part of making an impact in a company with unique opportunities to grow and make a true difference.

 

We are driving change in automotive. Be part of the change.

 

Nothing beats being part of positive change. We’re on a truly exciting journey, working together in a fast-paced global environment to break new ground in almost every aspect of our operations. Right now, we have an exciting job opening for you as a Customer Relations Consultant with focus on supporting consumers for Volvo Cars Ireland.
 

Volvo Cars is pushing the boundaries within electrification, design, safety and sustainability. The role as a Sales and Customer Relations Consultant at Volvo Cars Uptime gives you the unique opportunity to create and drive sales, whilst delivering a great customer experience for our consumers in Ireland. Uptime is the link between the Volvo Car Group brands, the consumer and the dealer/workshop. We give consumers excellent experience by engaging them with our partners’ products, services and offers.

 

What you will do

As a Sales and Customer Relations Consultant your primary responsibility is to lead interested customers through their sales journey, optimising conversion from interest to sale, and consistently deliver an outstanding, personal customer experience. As a brand ambassador, you will have an extensive knowledge of the Irish market, Irish consumers and their demands, and be able to engage with them in a positive, proactive way. Your customer-facing role is crucial in supporting our mission to improve the society we live in and bring our brand promise to life. You will have the opportunity to gain insights and learn so much both about the consumers and the products which could be highly valuable if you would like to build a future career within the company.
 

In this role you will communicate with consumers within the Ireland market based on their needs via live chat, phone and email to understand their inquiry/issue and communicate a viable solution with a high service level. You will also manage lead generation, delegation and follow-up of leads to ensure that they are being utilised effectively; acting as the first contact for interested retail and business customers. It is important to prioritise and escalate our customers' feedback and feature requests to the relevant internal teams. Your role includes continuously and actively identifying and driving activities with stakeholders within and outside Uptime to further improve quality and efficiency in our processes.

 

Do you fit the profile?
 

  • You have knowledge and working experience of the Irish market
  • You have a genuine interest in providing excellent customer service, understanding customer demands and expectations 
  • You are motivated by working in a fast-paced and dynamic team facing challenges in an optimistic way


We value previous experience within customer care operations and/or customer service from sales-oriented brands. The successful candidate will know how to work with CRM systems such as Salesforce etc. You need to have excellent oral and written communication skills in English. Having a valid driver’s license as well as knowing additional language(s) is a plus!

 

In this role you will need to have the ability to work evening hours, weekends and holidays, as we are available for our customers when they need us. On-site location is Maidenhead or Daventry.

 

Experience is important, but personality is key!

You are humble and respectful of others. A curious listener, eager to support and find the best possible solution for every unique consumer. You are truly customer focused and dedicated to exceeding expectations and come up with new innovative solutions when needed. You have an interest to learn and to be able to understand and clearly convey brand, business and technical concepts in a simple way. You prefer working in a collaborative environment showing strong communication skills. Passion for people is important, passion for cars is a bonus.

 

How to learn more and apply

We look forward to receiving your application in English, latest April 16th 2021. We will have an ongoing selection of candidates during the application period, so don't hesitate to submit your application today. If you have any questions regarding the position you are welcome to contact Customer Support Team Leader Connie Wheeler at connie.wheeler@volvocars.com and for questions regarding the recruitment process, please contact Monica Willeborg at monica.willeborg@volvocars.com 

Applications and CVs will not be accepted via email.

 

Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 


Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.

Maidenhead, GB

Job requisition ID:  50598

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