Sales Support

Looking for more than a job?

At Volvo Cars, a job with meaning is more than just work. Here, you'll have the chance to make a real impact on millions of lives, including your own. Curious? We hope so.

What you'll do

This is not a sales role but an opportunity to play a critical part in supporting the New Car Sales Team to maximise orders and registrations, contributing to Volvo's Direct to Consumer journey. The focus is on delivering exceptional customer service, operational excellence, and providing financial and organisational support to meet business objectives. Key responsibilities include:

• Responding to customer and retailer enquiries via various channels.
• Arranging test drives and appointments.
• Providing updates on orders and assisting customers through the sales process.
• Capturing detailed consumer information in CRM systems like Salesforce.
• Building and maintaining strong relationships with customers, stakeholders, and retailers.
• Meeting KPIs across commercial, consumer, and operational areas.
• Proactively suggesting improvements for the customer experience.
• Collaborating with teams to ensure a seamless, omnichannel journey.

What you'll bring

We’re looking for someone with strong organisational skills, a keen understanding of business and financial processes, and a proactive, solutions-driven approach. While experience in the automotive industry is a plus, it’s not essential.

• Strong organisational skills and knowledge of sales processes.
• Excellent communication and relationship-building abilities.
• Proficiency in Microsoft Office and CRM systems like Salesforce.
• A proven ability to adapt, self-motivate, and deliver high customer satisfaction.
• Resilience, a systematic approach, and attention to detail.
• Relevant FCA qualifications (desirable).

Most importantly, you share our values and are eager to collaborate in a supportive, inclusive environment.

Benefits and Life at Volvo Car UK

• Competitive salaries with annual reviews.
• Performance-related bonus scheme.
• Hybrid working with flexible hours (Monday-Friday).
• 28 days holiday + bank holidays (option to buy 5 additional days).
• 15 days’ work-from-anywhere policy.
• Enhanced parental leave (24 weeks) for all employees.
• Matched pension contributions up to 5%.
• Wellbeing benefits, including a Health Cash Plan and Life Assurance.
• Subsidised onsite restaurant, free snacks, and refreshments.
• Access to employee lease car schemes and EV charging stations.
• Salary sacrifice options for lifestyle services.
• Discounts on shopping with 100s of brands.

Diversity and Inclusion

Volvo Cars is committed to equal opportunities and fostering a diverse and inclusive workplace. We value your unique voice and perspective. With us, you can truly be yourself, embrace new opportunities, and make a difference.

Want to know more?

We’d love to hear from you! For questions or more details, contact leigh.craddock@volvocars.com  

About Volvo Cars:

Volvo Cars is one of the most respected automotive brands globally, with over 40,000 employees. We offer a career designed around your talents and aspirations, alongside a culture and benefits package that make us a world leader in progressive employment practices.