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Online Sales Agent, Care by Volvo - Volvo's Car Subscription

Volvo Cars is on an ambitious journey to re-define the customer experience related to car usage and ownership. Combining digital technologies and innovative services, we are committed to offer the most personal solutions in mobility. While Volvo Cars is pushing the boundaries within electrification, design, safety leadership, sustainability and more – some of the most exciting action is happening in our new Global Online Business area.

 

Care by Volvo is a unique premium subscription service that we have developed to shape the future of the automotive industry. We have one clear aim – to give our consumers back more time to do the things they love. Welcome to a completely new way of accessing a car, where a hassle-free, flexible monthly subscription is all you need.

 

Be part of the change.

Following the successful launch in other European markets; we launched our new mobility offering (Care by Volvo) in the UK in September and have been overwhelmed with the demand to date – It has undoubtably been the most successful launch in any Global market to date!

 

What’s in it for you?

At Volvo Car Group, our vision is clear: "To be the world's most progressive and desired premium car brand”. And we believe our global success will be driven by making life less complicated for people while strengthening our commitment to safety, quality and the environment. We have bold targets when it comes to innovation, sales and customer satisfaction and to make this happen, we need talented people on board. People with passion, energy, and a commitment to customer satisfaction. People that want to help Volvo revolutionise the industry, by offering subscription services that take all the hassle out of car ownership. We will support you to reach your full potential. Join us on this exciting journey into the future.

 

What you’ll do

We’re looking for a passionate product and brand ambassador for Care by Volvo, to join our growing team based at our UK headquarters in Maidenhead. Reporting directly into the Inside Sales Team Leader, you will act as the first contact for interested retail and business customers. By providing excellent customer service and communication based upon each customer’s unique needs, you will help inspire new customers to choose Care by Volvo.

 

You will:

  • Respond to all enquiries via telephone, email, chat, text and video with the aim of converting a prospect into a Care by Volvo customer.
  • Build rapport with customers through friendly, engaging communication
  • Process enquiries appropriately on the CRM system (Salesforce) to enable future follow-up
  • Upsell customers by outlining benefits of premium grades, packs and options
  • Support marketing initiatives through maximising conversion of inbound leads
  • Acquire new customers through following up leads generated from direct marketing campaigns by outbound calling.
  • Proactively contribute ideas and suggestions for improving our customer’s experience
  • Work collaboratively with our Customer Relations department to ensure all sales related customer requests can be handled effectively
  • Liaise with our retailer partners (Volvo dealer network) to ensure a seamless omni-channel customer journey

 

Do you fit the profile?

Our ideal candidate will be outgoing, friendly and professional, with a commitment to adhering to process and procedure. We are looking for someone that will thrive in a fast-paced, dynamic team with the ability to adapt, manage and meet deadlines and who are enthusiastic about new and emerging e-commerce technologies as well as cars. We believe your background and skills includes: 

 

  • Experience within sales or a customer-facing role where you have gained excellent customer management skills.
  • A good understanding of the various automotive finance products offered in the UK (PCP, PCH, HP).
  • First-class communication skills with impeccable spelling and grammar.
  • Experience working with a CRM system, preferably Salesforce.

 

Please note that this role will involve flexible shift patterns, that meet the needs of the business and individual needs (there will be an expectation for the Inside Sales team to respond to customer enquires in the evening on a rota basis – weekdays only).

 

Above all, what we’re looking for is someone who will embody Volvo’s values as a caring, customer-centric organisation, and communicate with our customers in an enthusiastic and empathetic way that supports this.

 

Location

United Kingdom, Maidenhead

 

How to learn more and apply

Please apply via the link no later than April 18th, 2021. Applications and CVs will not be accepted via email. In this recruitment, we use qualifying questions and will therefore not require any cover letter.

 

For more information on Care by Volvo, please visit www.volvocars.com/uk/care-by-volvo/If you have any questions regarding the position you are welcome to contact Senior Recruiter, Lisa Eldén at elden.lisa@volvocars.com.

 

Who are we?

Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future. Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent. We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

Maidenhead, GB

Job requisition ID:  50794

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