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Sr MNO Technical Operations Engineer

Want to join us on our exciting journey?

Volvo Cars is on an exciting journey, redefining the automotive experience by innovating to make people’s lives less complicated. We offer you a once-in-a-lifetime chance to make an impact in a company with unique opportunities to grow and make a true difference.


What We Can Offer

Volvo’s mission is to be the world’s most progressive and desired premium car company and to make people’s lives less complicated. Here at Volvo we are looking for individuals that want to be a part of this progressive change as well as be talented, committed and fun spirited when joining our globally diversified workforce. Employees at Volvo Car Inc. are the key component to our current and future success. We still continue to follow the initial core values instilled by our founders Assar Gabrielsson and Gustaf Larson (Gothenburg, Sweden Circa 1927).


Everything we do here at Volvo starts with people in mind. We are looking for employees who are analytical, interpersonal, technical and teamwork driven to join the Volvo family and by providing our employees with a foundation for success we can help develop the latest and greatest innovations to the car manufacturing market.


Job Purpose

This role is part of our Connected Car team that sits within the local US based Digital organization and is responsible for the end-to-end delivery of the connected consumer experience within the Americas region. This includes working with Android based infotainment, vehicle software, Volvo Cars mobile app and our legacy car platforms. Working in a global capacity alongside our partners we support the rollout, development, validation & support of new products or services that have a US market specific impact.


Ideally, a Senior MNO Technical Operations Engineer must have experience with following the product lifecycle of IoT technology and at least 5 years of relevant industry experience in 3G/4G/5G cellular technologies.


This role will primarily be focused on technical implementation and delivery (within our market) but will also require participation in day-to-day business activities such as supplier account & performance management. Acting as the primary local SME, your primary focus will be to drive the development / implementation of a selected MNO in the Americas region and then manage the MNO service delivery accordingly. You will have an active part in resolving product problems affecting our customers as well as participate in system testing and support Incident Management and Supplier teams.


It is essential to have commitment to collaborative problem solving, sophisticated design and the creation of quality products through working across different technical product teams which include the digital organization as a whole & global R&D teams.


What You Can Bring

  • You enjoy tackling interesting, complicated problems, and following them through to the end.
  • You collaborate effectively with engineers, product managers, and designers to break down technical requirements.
  • Experience with scalable, performant, highly available services and see the value of a good SLA
  • Genuine interest of working and developing in the telecommunication industry as well as having an analytical ability/mindset.

Additional Responsibility:

  • Participate in system testing and support Incident Management and Supplier Management teams (an active part in resolving product problems affecting our customers).
  • Perform detailed analysis of performance behavior of the Volvo connected service and identify escalations where required for deeper problem-solving activities.
  • Define specifications for the continuing development of Volvo Cars MNO Performance Management platform.
  • Work with sourcing team to secure technical scope within the MNO contracts.
  • Follows the product lifecycle and evolving cellular products towards the future needs of Volvo Cars
  • Prepare technical system design recommendations for e2e solutions.



  • At least a Bachelor’s degree in Engineering / Software / Technology or similar
  • 5-8 years working in telecommunication or IoT industry either from the network or device (equipment) side.


Who are we?


Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them.


In the spirit of a human-centric environment, we strongly believe in the well-being of our employees as well as their families. There are generous health and wellness programs that begin day-one with the company as well as a wide variety of other benefit programs including a comprehensive 401(k), potential for retention & company bonuses, and an opportunity to be a brand ambassador through our car incentive programs! Furthermore, in an effort to build the workday around our employees, we also offer remote flexibility working options. Lastly, to build on our commitment for equal parenting roles for all genders, we recently launched a new parental leave policy which offers up to 24 weeks of leave at 80% of base pay.


Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.


Mahwah, NJ, US

Job requisition ID:  54138

Nearest Major Market: New Jersey

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