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Senior Analyst,Digital Workshop Solution

We are people who want to make a difference.

Everything we do starts with people. It’s what makes us different from all other car companies. If you share our belief in the power of people and our passion for human-centric innovation, you will thrive together with brilliant, like-minded colleagues who are committed to making a true difference?


Senior Analyst, Digital Workshop Solution

Mahwah, NJ

Volvo Summary:

Volvo’s mission is to be the world’s most progressive and desired premium car company and to make people’s lives less complicated. Here at Volvo, we are looking for individuals that want to be a part of this progressive change as well as be talented, committed, and fun spirited when joining our globally diversified workforce. Employees at Volvo Car Inc. are the key component to our current and future success. We continue to follow the initial core values instilled by our founders Assar Gabrielsson and Gustaf Larson (Gothenburg, Sweden Circa 1927). Everything we do here at Volvo starts with people in mind. We are looking for employees who are analytical, interpersonal, technical and teamwork driven to join the Volvo family and by providing our employees with a foundation for success we can help develop the latest and greatest innovations to the car manufacturing market.


Job Summary:

The Senior Analyst for Workshop Digital Solutions is responsible for the health and growth of our service lanes and workshops. As our Senior Analyst for Workshop Digital Solutions, you will be responsible for supporting the development and maintenance of reporting for workshop capacity and a variety of digital solutions that Volvo retailers employ. You will analyze the reporting and help identify opportunities for improvement and increased efficiencies in order to create an improved customer experience and ultimately drive increased revenue across our retailer network. You will share the reporting across internal and regional teams, facilitating conversations to garner support for the deployment of digital solutions and workshop status.


Primary Responsibilities:

  • Analyze and interpret raw data files for ad hoc, weekly, and monthly deliverables
  • Create, update, and execute internal Power BI reports
  • Maintain and grow a database of information on what digital solutions are used by retailers, along with insights into deployment timelines, success factors, and utilization
  • Lead the development and deployment of an annual survey to capture current retailer bay and technician capacity, utilizing the information in our corporate service capacity modeling.
  • Use multiple data, internal and external, sources to enable cross-functional teams to drive new and existing retention initiatives
  • Provide business owners with postmortem analysis assessing the effectiveness of solutions and implementations
  • Craft corporate (internal) and partner-facing (external) communication and presentations to deliver clear, compelling stories supported by data


Key Competencies and Qualities:

  • A Bachelor’s degree within a discipline requiring strong analytical aptitude
  • Possess five or more years of work experience with data analysis in consulting, motor vehicle, and strategic planning fields, preferred
  • Advanced proficiency in Excel, Access, and PowerPoint
  • Must be proficient in Power BI
  • Experience with R and SQL preferred
  • Must have the ability to work independently, be a self-starter and self-learner
  • You will be detailed oriented and possess strong analytical and communication skills with the ability to translate results of analysis into implications and action items for the business
  • Courage to stand up for own perspective, even when it isn’t the general opinion
  • Possess curiosity for our business and a drive to solve problems and advance through a logical, effective, and practical approach


Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.

Mahwah, NJ, US

Job requisition ID:  61016

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