Customer Care Intern

Let's introduce ourselves

As a Customer Care Experience intern, you will partner with the Customer Care team to identify opportunities that assist our customers to receive a best-in-class experience.  This will lead to customers continuing and expanding their relationship with Volvo Cars. 

Responsibilities:
•    Onboarding of Customer Care processes/systems and assist the team with Customer Care tasks 
•    Contribute expertise to drive continuous improvement:
•    Conducting research and analysis of various customer feedback platforms Review of Customer Care processes 
•    Identification of opportunities and patterns with products, services and support  
•    Present key findings and proposed solutions to Customer Service management 
 

What you'll do

•    Ability to analyze quantitative and qualitative data
•    Strong organizational and time management skills
•    Ability to multitask, meet deadlines and work in a fast-paced environment
•    Ability to research, develop, and present a project that is assigned by management
•    Proven ability to consistently meet deadlines and manage time effectively
•    Strong willingness to learn, contribution to high performing team and collaborate effectively to achieve collective business goals
 

What you'll bring

•    Ability to work productively and proactively, both independently or as a part of a team
•    Working knowledge of Microsoft Word, Excel, Power BI, Outlook and PowerPoint
•    Demonstrate interpersonal communication skills
•    Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals 
•    Strong verbal and written communication skills 
•    Ability to analyze, review, and make recommendations

Minimum Education:
•    Currently enrolled student at a college/university obtaining a 3.0 GPA or higher.
•    Degree: Analytics, Business, or related analytical discipline.