Accessory Program Specialist

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Everything we do starts with people. It’s what makes us different from all other car companies. If you share our belief in the power of people and our passion for human-centric innovation, you will thrive together with brilliant, like-minded colleagues who are committed to making a true difference

Job Overview:

The Customer Service team is looking for a new colleague to join as the Accessory Program Specialist. This colleague will play a key role in maintaining the Port Accessory Program for the US and Canada while also supporting the Accessory Product Manager in the development and management of the overall Accessory busines. Additionally, this role is a key collaborator with our US Sales Regions, Distribution Centers and fellow colleagues in Sweden.  We also look for this role to to further define, develop, evaluate and oversee the implementation of new Accessory offers into the program designed to optimize accessories revenue, market share, and customer retention. 

Primary Responsibilities:

As the Accessory Program Specialist, you will mainly support our US and Canadian Port Installed Accessories Programs, which allows the installation of accessories on Volvo cars at the entry port before delivery to Volvo Retailers and our customers. The program creates a best-in-class customer experience, and you will play a critical role by supporting the following:

• Ensure product availability throughout the entire supply chain in support of the Port Accessory Program for US and Canada
• Parts planning, including but not limited to identifying accessories, new model launch activities, developing business cases for new opportunities
• Forecasting and inventory management to help maximize supply chain efficiency and profitability in close partnership with our team members in Sweden, US and Canada.
• Proactively review key performance indicators to ensure the program meets all targets and continuously implement efficiency improvements when necessary
• Monitor Port Inventory Management System and inventory at the ports to determine if transfers, adjustments, etc. are necessary
• Coordinate special quality upgrade projects

You will also have exposure to the Retailer Installed Accessories Program by supporting the following:

• Assist in the design and execution of a growth strategy for the Retailer Installed Accessories channel by launching new sales programs and maximizing accessory awareness through communication channels
• In collaboration with internal stakeholders, design and implement retail programs, tools, and promotions to provide the best customer experience while maximizing revenue and the overall customer experience.
• Explore and identify new accessory opportunities by understanding current market trends, technological advancements, consumer needs, and gaps in the existing market.
• Support marketing campaigns for vehicle accessories including strategic planning, creative messaging, and targeted distribution

Key Competencies and Qualities:

• A colleague will be successful in this role by bringing to the table A bachelor’s degree university within a discipline requiring a strong analytical aptitude such as business administration, economics, or supply chain management

• It would be a benefit to have an understanding of the automotive business including vehicles sales, service, parts and the accessory business, typically gained through 3 years of applicable experience
• You showcase Excellent interpersonal relationships but also have strong communication and problem-solving skills.
• You also thrive in working autonomy but also not slowing down when needing to pivot and adapt to the ever-changing business
• It is also a huge benefit that you have full Advance level of Microsoft Suite and Prior experience with AS400 mainframe systems will be an additional bonus.
• Ability to create PowerPoint presentations by effectively communicating your message, engaging your audience, and making your presentation memorable.
• The ability to develop and deliver presentations to both small and larger groups.

Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.