IT Infrastructure & Support Lead (Temporary)

Let's introduce ourselves

We are the Digitalization team in Spain, a team driving digital solutions that support business operations, users, and retail partners across the Spanish market.

Our mission is to ensure a stable, secure, and efficient digital workplace, enabling colleagues and retailers to focus on what matters most.

As part of our journey, we are now looking for an Infrastructure & Support Lead who will play a key role in ensuring operational continuity, strengthening our infrastructure landscape, and delivering high‑quality end‑user support through smart self‑service, automation, and reuse of global capabilities. This is a temporary position for maximum 2 years.

What you'll do

As Infrastructure & Support Lead, you will ensure the operation, development, and stability of our digital infrastructure and support services, acting as a key coordination point between business users, IT, security, and global teams.

Your responsibilities will include:

• Lead and coordinate on‑site and remote end‑user support, including first‑level support, tools, and daily operations
• Own and prioritize infrastructure and support needs, covering LAN/WAN, telephony, workplace equipment, laptops, printers, and local environments
• Act as a coordination point for information security and cybersecurity, supporting compliance, risk mitigation, and alignment with security best practices
• Contribute to digital architecture, ensuring local solutions are aligned with global standards and reusable capabilities
• Identify and drive process automation opportunities to reduce manual work, errors, and resolution time
• Support and coordinate digital needs for the retail network, including tools, processes, incidents, and adoption
• Develop and maintain key operational deliverables such as:
  • Support service catalog
  • Runbooks, self‑service guides, FAQs, and procedures
  • Incident analysis and stability improvements (root cause & preventive actions)
• Manage IT asset lifecycle, from ordering and provisioning to maintenance and decommissioning
• Lead IT onboarding and offboarding processes, ensuring timely access and secure deprovisioning
• Own identity and access management, including role‑based access and periodic access reviews
• Ensure clear communication and alignment with internal users, IT, security teams, and external partners

What you'll bring

To succeed in this role, you bring a strong service mindset, technical understanding, and the ability to coordinate across multiple stakeholders.

We believe you have:

• Experience in end‑user support and service operations, with strong problem‑solving and prioritization skills
• Solid knowledge of infrastructure and network environments, system dependencies, and workplace technologies
• A good understanding of cybersecurity practices, risk management, and security coordination
• Experience in automation and continuous improvement, including scripting or low‑code solutions where applicable
• Hands‑on experience with Microsoft platforms, such as SharePoint, Power Apps, Power Automate, and Power BI
• Experience working with data processing and analysis, including ETL processes
• Strong communication skills and the ability to coordinate across IT, business, and external partners
• A proactive, structured, and service‑oriented approach
• Advanced / professional level of Spanish and English, both written and spoken