Site Support Lead, Local IT (VCK)

Be a part of the electric future of Volvo Cars

We’re an ambitious company and we’ve set ourselves some firm goals. By 2030, we want to be a fully electric mobility company with global growth. To make sure we deliver on our big plans, we’ll need to expand our current manufacturing footprint. That’s why we’ve decided to open a new state-of-the-art electric only car factory – and this time we’re expanding in Kosice, Slovakia. 

The new plant will only use climate neutral energy and be designed to be a leader in sustainable and efficient premium electric car production. We will optimize layout and logistics flow to achieve the highest global standards in energy and environmental efficiency.

This is a unique opportunity to be a part of building something completely new, setting a new standard for Volvo manufacturing. Jump in and join the ride!

What will you do?
•    The main objective of the Factory Support Lead is to be the single point of contact for Factory and Office-related operations. This includes managing the day-to-day operations of technicians, supporting incident resolution, overseeing change management activities, and monitoring of production systems.
•    This position will support systems operating primarily in Windows and Linux environments while following ITIL processes. We are seeking a candidate to join our high-energy, high-performing IT team who is excited to use their unique skills to improve our organization. 

 
What will be your responsibilities?
•    Manage day to day operations of the Factory Service Desk, Factory onsite and Office onsite support teams
•    Scheduling of staff to secure proper support levels for multiple shifts
•    Prioritization of work based upon business priorities
•    Assisting in high-priority incidents to resolution
•    Monitoring IT systems 
•    Performing incident, problem and change coordination
•    Review of metrics for SLA adherence and process improvements
•    Asset management and hardware lifecycle planning
•    Oversee patch management and security compliance
•    Coordinate with business counterparts to support new requirements 
•    Develop and implement continuous improvement activities
•    Participate in on-call rotation supporting multi-shift operations 

What will you bring?
•    Fluent English and Slovak
•    Bachelor’s degree in a Computer Science area or equivalent experience
•    5+ years of experience working in a IT field
•    ITIL process knowledge
•    Windows operating system knowledge
•    Understanding of wired and wireless networking
•    Understanding of IT security fundamentals 
•    WSUS and MDT experience
•    ServiceNow experience 
•    Capability to build and maintain good business relationships
•    Strong troubleshooting and analytical skills
•    Strong verbal and written communication skills
•    Focused on delivering results
 

Salary for this position starts from 2.600 EUR, per month, brutto.
* The salary amount represents the minimum guaranteed amount of the basic salary component applicable to the job. Final salary is negotiable and will be adjusted in accordance with the seniority level and previous experience of candidate. In addition to the monthly salary, there is also a 13th salary paid in an aliquot amount and a performance bonus depending on the company's financial results and individual performance.

How to learn more and apply?
Does this sound like your next challenge? Are you eager to join us? Then apply via the link in the advert with an attached CV in English. Please keep in mind that we recruit continuously for different departments & shops. Due to GDPR, we do not accept applications via e-mail.
 

Who are we?

Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future. 

Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.

We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.