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Service Performance Manager

Let's create change together.

Nothing beats being part of positive change. We’re on a truly exciting journey, working together in a fast-paced global environment to break new ground in almost every aspect of our operations. Right now, we have an exciting job opening for you in [[filter2]]


Volvo Summary: 

  • Volvo’s mission is to be the world’s most progressive and desired premium car company and to make people’s lives less complicated. Here at Volvo we are looking for individuals that want to be a part of this progressive change as well as be talented, committed and fun spirited when joining our globally diversified workforce. Employees at Volvo Car Inc. are the key component to our current and future success. We still continue to follow the initial core values instilled by our founders Assar Gabrielsson and Gustaf Larson (Gothenburg, Sweden Circa 1927). Everything we do here at Volvo starts with people in mind. We are looking for employees who are analytical, interpersonal, technical and teamwork driven to join the Volvo family and by providing our employees with a foundation for success we can help develop the latest and greatest innovations to the car manufacturing market.



Job Summary:   

  • The Volvo Car Service Performance Manager (Western Region) is a multi-focused role that provides in retailer support to help ensure that Corporate programs and processes are in place and operating to the highest desired level. This support includes (but is not limited to) service lane, workshop process and digital in retailer one on one support. In addition, the VCSPM will provide operating support for Retailer Management that focuses on daily, weekly and monthly KPI setting, implementation and reviewing. All of these efforts of support will promote profitable aftersales operation while enhancing the customer service experience. This position is remote based but ideally the candidate should ultimately be in close proximity to our regional office in southern California.                                                                                                                                       

Primary Responsibilities:

  • Ensure that Corporate programs and processes are in place, setup properly and that retailer staff understands how to utilize.
  • Review current aftersales operations and formulate a specific Retailer plan that encompasses the implementation and utilization of Corporate programs/processes.
  • Provide Retailer Management operational support that is focused on overall profitability and efficiency of the service department.
  • Creating transitional bridge to Region for long term sustainment


Key Competencies/Abilities:

  • Ability to travel >75%
  • Strong aftersales operational background. Prior service lane, and operational management is preferred, use of digital tools is a MUST
  • Ability to drive change and overcome objections
  • Ability to run reports, perform analysis and formulate a retailer plan that encompasses Corporate programs/processes and earns the desired result
  • 3-5 years automotive background with solid track record of success




The estimated compensation for this position ranges from $90,000 - 110,000 (annually). The rate of pay offered will be dependent upon a range of factors such as a candidate’s relevant skills and experience, education and certifications, and other organizational needs. In addition, there is a comprehensive benefits package including but not limited to: medical, dental, vision, retirement plan with employer contribution and employee lease car program.




Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.

Home Based, US

Job requisition ID:  68804

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