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User Research Manager

 

 

Let's introduce ourselves

At Volvo Cars, we are on an ambitious journey to rethink the software-defined car, the eco-system around it and how we connect with our customers. We aim to operate in the automotive world by creating electrified and sustainable products, with a digital ecosystem built around making our customers’ lives less complicated. We are looking for curious, creative people who want to change the world through innovative thinking.

 

What you'll do

We are looking for a User Research Manager who will report of the Head of User Research and will lead a team of multi-disciplinary research professionals focused on experience that support our marketing and operations teams, and help people have a better experience owning a car. Some of the experiences include the Volvo Cars website, the Driving journal features in the app and the how people order a service on their car.

 

You will mentor and development of a diverse set of researchers that will work closely with various product teams. You will have a strong collaboration with design and product partners and can push for the right level of research. You will guide your teams to be curious, responsive and impactful, helping the product team make customer centric decisions quickly, using the right process for the questions at hand. You will be part of the broader Research community, championing efficient and correct process and driving data-informed decisions.

 

What you'll bring

  • Proven experience in UX research and experience of leading multi-disciplinary research teams 

  • Experience in working with design, product, marketing and engineering teams 

  • Good knowledge of design processes and different user research techniques 

  • Skilled in collecting various data, creating cohesive insights, and presenting them clearly 

  • Have experience with managing stakeholders in large and complex organizations 

  • Have contributed extensively to strategy and planning 

  • Have a proven experience in delivering research outputs on time and contributing to informing and shaping the vision of key stakeholders 

  • Speak and write fluent English

 

Location

Gothenburg HQ or Stockholm Tech Hub.

 

Application

Applicants must provide a portfolio of work as part of their application.

 

 

Volvo Cars – driving change together
Volvo Cars’ success is the result of a collaborative, diverse and inclusive working environment. Today, we’re one of the most well-known and respected car brands, with around 43,000 employees across the globe. At Volvo Cars, your career is designed around your skills and aspirations, so you can reach your fullest potential.

 

And it’s so exciting – we’re well on our way on our journey towards full electrification. We have five fully electric cars already on the market, and five more on the way. Our fully-electric and plug-in hybrid cars combined make up almost 50 per cent of our sales. So come and join us in shaping the future of mobility. There’s never been a more rewarding time to play your part in our inspiring and creative teams!

 

Gothenburg, SE, 40531 Stockholm, SE, 11144

Job requisition ID:  75331

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