Support specialist engineer

Support Specialist / Support Engineer

Let's create the future together.

At Volvo Cars, we believe that being curious and truly committed to understanding people is the key to future success. We are people who care about other people, working together to create new technologies and innovations for safe, sustainable and convenient mobility. Want to join us?  We believe the car is the next great technology platform with the impact to change humanity for generations. At Volvo-Connected Services, we are working on some of automotive’s most challenging and exciting initiatives such as mobility, connected cars, and digital services. We’re hiring people who want to solve some of today’s most complex engineering challenges while making a positive impact.

Best of both world

Digital Service Booking is one of primary goals in our area. Our mission is to delight our end customers with a seamless and frictionless service booking experience that is powered by intelligent capabilities around booking, workshop planning for service occasions. We're currently seeking a Support Specialist who possesses a comprehensive understanding of dealership workshop processes. Your role will entail identifying key factors driving workshop efficiency, addressing profitability challenges, and optimizing scheduling. The main area of the work is to work with a planning system supporting Volvo way of working and to facilitate the growth of Digital Service Bookings as well as supporting the product teams and our customers with resolution of issues across our product portfolio. We're on a mission to revolutionize service booking experiences, leveraging intelligent solutions for efficient workshop planning and seamless interactions.

Location: Gothenburg or Stockholm Hybrid

Responsibilities

Your responsibilities will be to provide exceptional technical service to our internal users and production systems. Working alongside internal engineering teams and Infrastructure team. Give feedback on day today support tickets and help to refine process with the team.

• Provide professional technical answers to internal users
• Be able to dig into logs to find culprits of issues
• Bring up issues and create tickets for the product teams for prioritization
• Follow-up with users to ensure high quality product and support
• Work with engineers and other disciplines to ensure a high-quality customer experience
• Communicate product and process needs back to relevant teams and work closely with those teams to execute on them.
• Creating educational material, manuals, training movies etc.
• Train the trainer, for market dedicated people.
• Setup support together with market dedicated people, bring know-how and best practices.
• Perform demonstrations for potential markets.
• Support for ad-hoc problems and various questions before roll-out.
   

We welcome you to apply in English by 25th, May the latest. Please apply through the provided link. Applications submitted via email will not be retained or taken into consideration. Once you receive a confirmation email from the system, your application will be acknowledged. 

Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.