Quality Manager

Let's introduce ourselves

Customer satisfaction and quality are at the heart of everything we do. As our Quality Manager, you will lead initiatives that improve customer satisfaction and quality across Cars, App, Sales and Services.

Working across the organization, you will turn customer and quality insights into actions, align stakeholders and drive measurable improvements. Combining strategic thinking with operational leadership, you will navigate complexity, challenge existing ways of working and keep the customer at the center of decisions.

What you'll do

As Quality Manager, you will drive our Customer Satisfaction and Quality Strategy and lead cross-functional initiatives from planning through execution.

• Drive Customer Satisfaction and Quality: Develop and execute initiatives aligned with our business and quality strategy.
• Lead Cross-Functional Programs: Set clear objectives, prioritize initiatives, align resources and stakeholders, and ensure timely delivery.
• Turn Insights into Action: Use customer feedback, quality insights and business data to identify trends and drive improvements.
• Champion the Customer Perspective: Prioritize improvements that enhance the customer experience across all touchpoints.
• Drive Change and Collaboration: Bring teams together, challenge existing approaches and support new ways of working.
• Manage Complexity and Risks: Assess risks and opportunities, develop mitigation actions and recommend solutions based on business impact.
• Ensure Results: Establish ownership, follow up on commitments and drive initiatives to measurable outcomes.
• Influence and Communicate: Clearly communicate complex topics, manage expectations and build stakeholder alignment.

What you'll bring

You are an experienced, adaptable leader who combines strategic thinking with strong execution. You are comfortable managing complexity, leading change and delivering results through collaboration and influence.

• Several years of experience leading complex, cross-functional programs and translating strategy into measurable results.
• Strong analytical skills and experience using data and insights to guide decisions.
• Excellent stakeholder management, communication, influencing and relationship-building skills.
• Proven ability to lead change and adapt priorities in evolving circumstances.
• Strong problem-solving skills and business acumen, with the ability to make sound decisions in ambiguous situations.
• A collaborative, people-centric leadership style that builds trust, teamwork and accountability.
• Drive, courage and resilience, with the confidence to challenge the status quo and address difficult issues.