Product Quality Data Analyst

Let's introduce ourselves

Take the lead in driving innovation
At Volvo Cars, we are committed to advancing safety, sustainability and electrification. To achieve our ambitious goals, we are looking for forward-thinking individuals who can identify challenges before they arise and deliver cutting-edge solutions that set new industry standards.

When you choose a career with Volvo Cars, you’re not just joining a company – you’re helping shape the future of mobility.

What you'll do

The Product Quality Analyst is responsible for identifying and addressing quality issues with our products by listening to the voice of the customer through various data channels. This role involves analyzing data from warranty reports, technical reports from workshops, vehicle data, and feedback from test engineers. The Product Quality Analyst classifies these issues and assigns investigations to the appropriate engineering/manufacturing departments to ensure timely and effective resolution.

Key Responsibilities will include:

Identify Quality Issues: Monitor and analyze data from multiple sources, including warranty reports, technical reports from workshops, vehicle data, and test engineer feedback, to identify potential quality issues with our products. Voice of the Customer: Actively listen to and interpret customer feedback from various data channels to understand their concerns and experiences with our products. Issue Classification: Classify identified quality issues based on severity, frequency, and impact, ensuring accurate and consistent categorization. Assign Investigations: Assign identified and classified issues to the responsible engineering/mfg. departments for further investigation and resolution.

Collaboration: Work closely with engineering, manufacturing, and service teams to ensure effective classification and assignment of quality issues.

Continuous Improvement: Contribute to the continuous improvement of quality assurance processes.

What you'll bring