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Head of Operations Product & Process

Volvo Cars is on an ambitious journey to re-define the customer experience related to car usage and ownership. Combining digital technologies and innovative services, we are committed to offer the most personal solutions in mobility. While Volvo Cars is pushing the boundaries within electrification, design, safety leadership, sustainability and more – some of the most exciting action is happening in the area of online sales.


We are building up Volvo Cars online sales capabilities and driving the shift towards direct consumer sales. Our aim is clear – to provide customers with modern, flexible and hassle-free ways to own a car, whether through a Care by Volvo subscription, lease, loan or cash. By that, shaping the future of the automotive industry.


Who we are 
At Volvo Cars, our vision is clear: "To be the world's most progressive and desired premium car brand”. We believe our global success will be driven by making life less complicated for
people, while strengthening our commitment to safety, quality and the environment. We have bold targets when it comes to innovation, sales and customer satisfaction and to make this happen, we need talented people on board. People with passion, energy, and a commitment to customer satisfaction. People that want to help Volvo revolutionize the industry, by offering subscription services that take all the hassle out of car ownership. We will support you to reach your full potential. Join us on this exciting journey into the future.


Your mission
We are looking for someone who will lead the team who is responsible for securing that the operations for Care by Volvo and other Global online businesses to have the products and processes for a seamlessly smooth and successful run. This includes solutions for the order to delivery, fleet, and usage. As a leader, you foster innovation, create and build a high performing team with an effective Product Manager and Product Owner.


You understand and can maximize value-added work by owning and deciding upon priorities from a business perspective as well as developing the vision and roadmap for the team responsibilities. In this role, you use your creativity, business insight, and relentless attention to detail to secure that solutions are developed for new Global Online businesses. This is over multiple geographic markets by securing manning solutions, competencies, and digital development within the Market implementation projects. You have a global perspective and understand differences in values and cultural environments.


This is an exciting opportunity to keep building upon a scalable business in an everchanging disruptive industry to increase volumes, markets, efficiency in operations products, and processes. The scope will grow as we scale up, where you are important and the decisions that you make have a direct impact on the future successes of both business and people. 


To be successful we see that you can manage multiple stakeholders including customer needs, Agile Release Trains that we have dependencies too, and when applicable the Solution Train. You have a holistic view to understand needs, split capabilities, and epics to define and prioritize features and program enablers.


You will also

•    Approve features delivered by the teams, including validation that the feature meets acceptance criteria and has the appropriate, persistent acceptance tests.
•    Secure that process and products are in place at the time for go-live in a market 
•    Collaborate with the teams, Solution-, and System Architects to define both functional and non-functional requirements.
•    Assessing metrics, including evaluating business value achieved versus plan
•    Participating in the Pre- and Post-PI planning to define the inputs, milestones, and high-level objectives.


Who you are
You have a minimum of 5 years’ experience as a manager with the ability to create clarity, show courage, empower teams with a proven successful track record. If you also have experience in developing and implementing fleet business paired with hands-on experience from fleet operations with-in leasing companies, then you should probably keep reading and apply for this role. 


We also see that, and you are detail and results-oriented with strong financial acumen. You have professional experience from working with markets and preferable also with retailers in the automotive industry. With an outstanding ability to think creatively, strategically, and independently you optimize processes. Having a holistic viewpoint, being value-oriented with the ability to capitalize on synergies through effective communication you inspire and motivate others towards a common vision.

In previous roles, you have experience from working in cross-functional environments where you handled a wide range of activities in parallel involving multiple stakeholders and cultures. You have an understanding of Global Online Business as well as the Care by Volvo subscription model including, but not limited, to process knowledge, Care By Volvo order to delivery, and fleet. 


As we are scaling up, it is of essence that you bring with your know-how in large scale product development where you held a leadership position. You are a person with high ambitions that find an entrepreneurial company mindset motivating.

We are looking for people who enjoy collaboration and take accountability. You dare to be bold, in a thought-through way, with integrity, and curiosity as guiding stars. Of course, with strong business acumen.


To succeed, we believe that your background and skills include
•    Bachelor’s in business, economics or similar 
•    Minimum 5 years of leadership experience
•    Fleet operation experience from leasing companies or similar
•    Experience within order to delivery, fleet, and usage including Salesforce, Miles, VISTA, and SAP
•    Skilled in data mining
•    Fluent in English verbal and written 



HQ Gothenburg


Contact & Application
Please apply via the link provided before the 16th of August. Please note that we are not able to answer questions during the holiday period in Sweden 11th of July – 10th of August. But your questions will be responded to before and after this period. Applications and CVs will not be accepted via email. In this process, we work with continuous selection. If you have any questions regarding the position you are welcome to contact Senior Recruiter Lena Patel, at lena.patel@volvocars.com


For questions to the Unions please see below contact details.

Unionen: Byvik, Peter peter.byvik@volvocars.com

Ledarna: Storm, Peter peter.storm@volvocars.com

Akademikerna: Lundkvist, Fredric fredric.lundkvist@volvocars.com


Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.


Gothenburg, SE

Job requisition ID:  46312
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