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Central Technical Support Engineer - Car Service Business

Let’s shape the future together


We’re shaping our business around people. While our cars embrace leading-edge technologies, we never employ technology for its own sake. Quite the opposite. Instead, our focus is on adapting technology to benefit people. This philosophy extends to the sales and customer experience we aim to deliver. Do you want to be a part of creating the exciting solutions of tomorrow’s mobility? Then look no further, join us. 

 

Let's introduce ourselves

The purpose for Car Service Business is to enable an effortless car usage and service experience. The automotive industry is currently under-going a significant transformation driven by changing consumer behaviors, technology shifts and digitalization.
At Global Technical Support, within Car Service Business you are part of a global team with the purpose to safeguard that our consumers continuously have the freedom to move, by providing preventative & precise support for our mobility solutions. 
 

What you'll do

As a Central Technical Support Engineer, you are the interface between markets and problem-solving functions within Volvo Cars Central functions. You will be key in our continuous change in finding solutions to problems and get our products repaired and back in customer hands, and all workweeks will be different.
Is this a workweek you find exciting?
-    Fault trace a car with Electrical / Hybrid / Engine issues. 
-    Connect to a retailer workshop to assist with software download.  
-    Handle cases with different technical questions, important with correct, swift and timely response as we help workshops to repair the cars for our customers.
-    Setting up logging equipment and send to a car in a workshop.
-    Cooperate with other Technical Helpdesk Colleagues in the markets globally.
 

What you'll bring

You are a true team player who collaborates across teams, levels, and locations, as interacting and balancing internal stakeholders is a part of every workday. We believe you are curious, good at networking and making contacts, which is necessary in this position to solve problems.
You are also a person with high integrity that feel comfortable to stand up for your findings in a way that creates trust. 
We believe you have after-market experience, as well as experience from Engine, Battery Electrical Vehicles, SW, Electronics. 
As you will communicate with stakeholders globally, it is very important to have solid spoken and written English skills, as well as strong presentation skills. 
Most of all, we believe you are strongly passionate about the technical side of our cars, with the end-customer in focus and pushing our innovation forward. 

 

Location
You will be based at Volvo Cars facilities in Torslanda, Sweden. 

We offer you a clear purpose and empowerment from day one, continuous feedback, learning and growth, a dynamic and respectful work environment that promotes work life balance
 

Ready to Take the Next Step?

Please submit your application through our career page. Due to GDPR regulations, we’re unable to store or consider applications from other platforms. Make sure to submit your application in English.

If you have any questions about the recruitment process, you are welcome to reach out to Recruiter [[Pedram Yousefi]] at [[pedram.yousefi@volvocars.com]]. For specific questions about the position, please reach out to Hiring Manager [[Göran Björnstedt]] at [[goran.bjornstedt@volvocars.com]].


Once your application is successfully submitted, you’ll receive a confirmation email. Applications are open until 27th of November 2024. We’re excited to get to know you! 

 

Volvo Cars – driving change together

Volvo Cars’ success is the result of a collaborative, diverse and inclusive working environment. Today, we’re one of the most well-known and respected car brands, with around 43,000 employees across the globe. At Volvo Cars, your career is designed around your skills and aspirations, so you can reach your fullest potential.

And it’s so exciting – we’re well on our way on our journey towards full electrification. We have five fully electric cars already on the market, and five more on the way. Our fully-electric and plug-in hybrid cars combined make up almost 50 per cent of our sales. So come and join us in shaping the future of mobility. There’s never been a more rewarding time to play your part in our inspiring and creative teams!

 

Gothenburg, SE, 40531

Job requisition ID:  74668

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