B2C Operations Consultant

Let's introduce ourselves

Welcome to a fast-paced, people-focused operations environment where no two days are the same! 
 
You’ll be joining our B2C Operations team, working closely with colleagues, retailers, and customers to deliver a seamless end-to-end experience. We’re a supportive, collaborative team that thrives on delivering exceptional service and getting things right first time 
 
Based in Maidenhead/Daventry, our team works at the heart of the customer journey — making sure everything runs smoothly behind the scenes while creating a personalised and premium experience for every customer 
 
We operate in a dynamic, target-driven environment, where teamwork, ownership, and attention to detail are key 

Please note this is a fixed term role, for 12 months.

Benefits

Competitive salaries that are reviewed and benchmarked annually
Discretionary, performance related bonus scheme that rewards you whilst you help us to achieve our goals
Hybrid working in our agile, state of the art offices or from home when convenient for you and your family
28 days holiday + bank holidays (4 fixed & 4 unfixed) + the opportunity to buy up to 5 additional days
15 days’ work from anywhere in the world policy
24 weeks enhanced and flexible parental leave for all employees regardless of gender up to a child’s 3rd birthday
Matched pension contribution up to 5%
Wellbeing benefits such as Health Cash Plan, Life Assurance, Private Medical Insurance with Vitality
2 paid volunteering / charity days per year
Subsidised onsite restaurant plus free refreshments and snacks
Onsite electrical charging for your Plug-In Hybrid Electric or Battery Electric vehicle.
A set salary sacrifice spend limit, refreshed every tax year for you to choose from multiple services and products to suit your lifestyle whilst saving on tax and NI within our extensive flexible benefits platform
Discounted shopping site with 100s of brands and online retailers
 

What you'll do

Your role with us will be hands-on, varied, and full of learning opportunities.
 
You’ll support day-to-day operations and help deliver an outstanding experience to both customers and our retailer network. Tasks may include:
 
Managing administrative processes with accuracy and attention to detail
Supporting vehicle orders, cancellations, and registrations
Sending and managing financial contracts and agreements
Using CRM systems (like Salesforce) to track and support customer journeys
Acting as a point of contact for retailers — answering queries and providing updates
Taking ownership of queries and aiming for first-contact resolution
Managing multiple tasks at once while meeting deadlines and targets

What you'll bring

We’re looking for enthusiastic, motivated individuals who are ready to learn and make an impact.
 
Here’s what will help you succeed:
 
Background & requirements

Comfortable using technology and systems (experience with CRM tools like Salesforce is a bonus!)
Key skills & qualities
Strong organisation and attention to detail
Excellent communication skills — both written and verbal
A natural team player who enjoys collaborating
Empathy and the ability to build rapport quickly
Self-motivated and able to manage your own workload
Comfortable working in a target-driven, fast-paced environment
A passion for delivering outstanding customer service
Most importantly, you’ll bring a positive attitude, willingness to learn, and energy to make a difference every day!