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Technical Service Trainer

We're creating our own future. So are you.

At Volvo Cars, we have bold targets when it comes to innovation, sales and customer experience, and we’re developing new technologies to lead in safety, autonomous driving and electrification. If you want to grow together with talented people who are creating a new automotive future, we have a job for you.


Job Summary:

  • Educate Volvo retailer technicians in the diagnosis and repair of Volvo cars in order to improve customer satisfaction and fixed-right-first-time-in-time scores (FRFTIT)


Primary Responsibilities:

  • Follow Volvo policy to deliver quality training through effective instructor delivery and classroom preparation
  • Maintain the daily operation of your assigned training facility including equipment and cars
  • Schedule technical training sessions according to retailer training requests
  • Support improvements to current curriculum and creation of new web-based or instructor-led training courses
  • Work together with other technical trainers on common group activities, such as competitions, conferences and Train-the-Trainer events


Key Competencies/Abilities:

  • Associate Degree in Automotive Technology or minimum of 5 years’ experience as a Volvo Master Technician
  • Strong Microsoft (Excel, Outlook, PowerPoint etc.) skills with the ability to learn additional software programs
  • All 8 ASE (Automotive Service Excellence) certifications, plus L1 (Advanced level specialist) and L3 Light Duty Hybrid/Electric Vehicle Specialist
  • Proficient in Volvo specific computer applications such as VIDA and TIE
  • Strong knowledge in advanced automotive diagnostics and hybrid vehicle systems
  • Strong verbal and written communication skills required
  • Extensive experience with adult learning technology including learning management systems
  • Good presentation skills
  • Leadership skills


Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.

Charleston, SC, US

Job requisition ID:  28448

Nearest Major Market: Charleston South Carolina
Nearest Secondary Market: South Carolina

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