Service Lead

Let's create the future together.

At Volvo Cars, we believe that being curious and truly committed to understanding people is the key to future success. We are people who care about other people, working together to create new technologies and innovations for safe, sustainable and convenient mobility. Want to join us?

What we offer
This role is within our Industrial Operations team, which has the goal to provide digital technologies to support our manufacturing and supply chain solutions globally. You will be part of the global manufacturing execution cluster with the goal to support our plants developing best in class manufacturing systems.

A Digital Service lead is responsible for ensuring the quality, compliance, and availability of deployed digital services. Key responsibilities include service delivery management, customer relationship management, vendor management, service improvement, security, and compliance. The role requires a combination of technical and leadership skills, knowledge of digital security principles, good communication skills, a customer-centric approach, and the ability to manage relationships with third-party vendors.

Main responsibilities

• Service Delivery Management/governance
• Customer Relationship Management
• Vendor Management
• Ensuring that the Digital service meet business and solution platform vision, objectives, key result and KPI’s
• Service Improvement
• Measure Service output
• Security and Compliance
• Follow up on Service quality according to service specifications
• Ensure that Service Components are lifecycle in a timely and efficient way
• Ensure the overall health of the Digital Service
• Participate and support negotiations of appropriate SLAs, OLAs and Contracts
• Serve as a subject matter expert for the overall Digital Service and its offerings
• Ensure that the business is informed about status of current incidents and problems
• Escalate to operation lead if tactical Business Relationship Management is needed
• Ensure proper Documentation of the Digital Service

Do you fit the profile?

We are looking for Service Lead who will lead improvements in operations towards the platform and our storage services on the hybrid Cloud Core

• • Bachelor’s degree in Information Technology or Computer Science.
  • Ready to work in 24x7 delivery model (with on call) if needed.
• Behaviors
  • Embracing an agile mindset
  • Customer-Centricity and Design Thinking
  • Good social and communication skills.
  • Being curious, a quick learner and having a structured and analytical mind-set
  • Being willing to innovate and take on new challenges.
  • Being result oriented and striving for improvements.
  • Positive attitude and being motivating and energizing

Who you are and what you believe in
 

• Embraces We Culture
  • You are customer focused and have a solution-oriented mindset
  • You excel in collaboration, both with internal and external stakeholders, and are passionate about building a work environment based on trust
• Curious
  • You are passionate about software development and you have an interest in staying up to date with new technologies
  • You are self-propelled and have an innovative and creative mind
• Agile Mindset
  • You have a strong belief in agile ways of working
  • You are flexible, open to new ideas and have a strong focus on continuous improvement
• Communication
  • You are an avid communicator, and are fluent in both spoken and written English
  • You can build compelling and interesting presentations supporting your ideas
  • You manage stakeholder expectations at various levels with ease
  • You navigate confidently in a multi-cultural environment

Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.