Salesforce Support Engineer

Let's introduce ourselves

About Our Bangalore Hub

Our Bangalore Digital Technology Hub plays a pivotal role in Volvo's global digital transformation strategy. We deliver world-class capabilities across cloud computing, data analytics, mobile applications, UX/UI design, Salesforce platforms, and enterprise solutions spanning R&D, manufacturing, logistics, and commercial operations.

The Role

As an Incident Manager, you will drive digital innovation by leading critical technology initiatives with global teams. You'll design and implement solutions that impact millions of users worldwide, supporting Volvo's vision for autonomous, electric, and connected vehicles

What you'll do

Key Responsibilities

Technical Leadership & Development

Lead the development and implementation of solutions leveraging Salesforce Platform Administration, Incident Management, and API/FTP integrations to support business objectives.
Design, build, and maintain scalable Salesforce solutions that enable and enhance global operational efficiency.
Collaborate closely with APEC stakeholders, including product management and engineering teams, to ensure alignment and successful delivery of Salesforce initiatives.

Cross-Functional Collaboration

Partner with international teams using Microsoft Teams, Slack, SharePoint, and Azure DevOps.
Participate actively in Agile processes and sprint planning.
Create and maintain comprehensive technical documentation across regions.
Support 24/7 operations through on-call rotations and incident management.

Innovation & Continuous Improvement

Research and evaluate emerging technologies to enhance platform capabilities.
Contribute to roadmap planning and architecture decisions.
Mentor junior team members and foster knowledge sharing initiatives.

What you'll bring

Professional Experience

Over 5 years of hands-on experience providing technical support, system administration, and solution development on the Salesforce platform and related technologies.
Deep expertise in Salesforce Platform Administration, Incident Management, and API Integration/FTP with proven implementation success
Experience collaborating effectively with global teams across multiple time zones.
Industry knowledge in automotive, manufacturing, or enterprise software (preferred).

Technical Skills

Advanced proficiency in Salesforce Platform Administration, Incident Management, and API Integration/FTP
Strong understanding of cloud platforms, DevOps practices, and CI/CD pipelines.
Proven experience applying enterprise integration patterns and microservices architecture to support scalable and reliable Salesforce solutions.
Proficiency in database design and optimization using SQL and NoSQL technologies.

Essential Skills

Analytical thinking and problem-solving capabilities
Clear communication and documentation best practices
Professional email etiquette and presentation skills
Strong teamwork and collaboration abilities
Excellent verbal and written communication skills with ability to explain complex technical concepts.
Adaptability in multicultural, globally distributed team environments

Additional Requirements

Business-level English fluency
Flexibility to collaborate across APEC time zones.

What We're Looking For

Core Values Alignment

Customer-Obsessed: Every decision centered on customer impact and experience.
Team-First: Values collective success and knowledge sharing
Trust & Integrity: Demonstrates transparency and builds lasting professional relationships.

Professional Attributes

Technology enthusiast who stays current with industry trends
Continuous learner committed to growth and skill development.
Quality-driven professional who takes ownership of deliverables.
Culturally competent with ability to navigate global differences respectfully.
Influential communicator capable of driving consensus and decisions
Adaptable to fast-paced, evolving environments.

Why Join Volvo Cars?

Meaningful Impact: Contribute to sustainable transportation solutions that matter.
Career Growth: Access to global opportunities and comprehensive professional development
Innovation Culture: Work with cutting-edge technology and industry best practices
Work-Life Balance: Flexible working arrangements and comprehensive benefits.
Diversity & Inclusion: Be part of a globally diverse and inclusive team.

About Our Mission

Volvo Cars has stood for safety, quality, and innovation for nearly a century. We're committed to becoming a fully electric car company by 2030, transforming our manufacturing, supply chain, customer experience, and digital services. Join us in creating a safer, cleaner, and more connected world.