Salesforce Support Engineer

Software: fuel for mobility

We bring bold digital visions to life. So we’re on the lookout for more curious and creative engineers who want to create change – one line of high-quality code at a time. Our transformation isn't for everyone, but if you're excited about solving the leading-edge technological challenges facing the auto industry, then let’s talk about your next move. 

Job Overview:

We are seeking a highly skilled Salesforce Support Lead Engineer to oversee the operational and technical support for our Salesforce platform. The ideal candidate will manage a team of Salesforce support engineers, ensure system stability, troubleshoot issues, and collaborate with other departments to optimize the performance of our Salesforce environment. The role requires hands-on technical expertise, strong problem-solving skills, and leadership qualities to guide the support team in resolving incidents and implementing new solutions.

Key Responsibilities:

• Lead Salesforce Support Operations: Manage and lead a team of support engineers to troubleshoot, resolve, and document issues related to the Salesforce platform (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, etc.).
• Incident and Problem Management: Oversee the resolution of incidents, ensuring timely response, root cause analysis, and communication with stakeholders.
• User Support and Training: Provide technical support to Salesforce users across the organization, resolving escalated support tickets and offering guidance on best practices.
• Customization and Configuration: Assist in the configuration and customization of Salesforce features, including flows, validation rules, process builders, and custom objects.
• Release Management: Manage Salesforce updates and releases, ensuring that all customizations and integrations remain functional after new versions or patches.
• Compliance and Security: Ensure that Salesforce deployments comply with security policies, data governance standards, and regulatory requirements.
• Team Leadership: Mentor and coach junior engineers, providing guidance and facilitating knowledge sharing across the team.
• Collaboration: Work closely with stakeholders across various departments (Sales, Marketing, Customer Support) to ensure alignment and to deliver improvements and enhancements on the Salesforce platform.

Key Qualifications:

• Experience: 6+ years of Salesforce experience, with at least 2+ years in a lead or managerial role within a Salesforce support or administration team.
• Certifications: Salesforce Administrator and Salesforce Platform App Builder certifications are required. Advanced certifications such as Salesforce Service Cloud Consultant, or Salesforce Platform Developer, are a plus.
• Technical Skills:
  • Proficiency in Salesforce configuration (flows, process builder, validation rules, profiles, permissions).
  • Experience with Apex, SOQL, and custom development is a plus.
  • Knowledge of Salesforce integration tools (MuleSoft, Salesforce Connect, etc.).
  • Understanding of release management and sandbox environments.
• Problem-Solving: Strong analytical and troubleshooting skills to resolve technical issues and drive improvements.
• Leadership: Proven ability to lead, mentor, and manage a team of technical professionals.
• Communication: Excellent communication and interpersonal skills to collaborate with both technical and non-technical stakeholders.

Preferred Qualifications:

• Experience with multi-org environments (managing teams in different timezone) and complex Salesforce architecture.
• Experience  with agile methodologies and tools such as ADO, SNOW, Jira or Trello.
• Experience working with third-party Salesforce apps (e.g., Copado, Marketing Cloud, etc.).
• Knowledge of Salesforce governance, compliance, and security best practices.

Volvo Cars – driving change together

Volvo Cars’ success is the result of a collaborative, diverse and inclusive working environment. Today, we’re one of the most well-known and respected car brands, with around 43,000 employees across the globe. At Volvo Cars, your career is designed around your skills and aspirations, so you can reach your fullest potential.

And it’s so exciting – we’re well on our way on our journey towards full electrification. We have five fully electric cars already on the market, and five more on the way. Our fully-electric and plug-in hybrid cars combined make up almost 50 per cent of our sales. So come and join us in shaping the future of mobility. There’s never been a more rewarding time to play your part in our inspiring and creative teams!