Commercial Digital Product Manager

Let’s shape the future together

We’re shaping our business around people. While our cars embrace leading-edge technologies, we never employ technology for its own sake. Quite the opposite. Instead, our focus is on adapting technology to benefit people. This philosophy extends to the sales and customer experience we aim to deliver. Do you want to be a part of creating the exciting solutions of tomorrow’s mobility? Then look no further, join us. 

We are one of the fastest-growing premium brands in Automotive. Everyone at Volvo Cars has the passion and ambition to contribute to the future of the automotive industry. We are pushing the boundaries with autonomous driving, vehicle electrification, cutting-edge car engineering and design. However, probably some of the most exciting things are happening in the Digital area: Volvo Cars is on an ambitious journey to redefine the consumer experience in the automotive industry through digital technology. We are taking consumer-facing technology around the driving experience to new places and change how people think about automotive transportation. We simplify mobility with online options and our subscription models. We want customers to interact directly with Volvo, whenever they want and in the way they prefer. 

To further build the world of tomorrow, Volvo Car Netherlands, located in Beesd, is looking for a 

Commercial Digital Product Manager

to support us in our transformation journey towards an omnichannel company, with digital at the core of every process and product, providing consumers with an optimal experience of the Volvo Brand. This is a one-year contract.

What you'll do

•    Responsible for setting up and implementing digital product strategies, guide the organization through the discovery phase, investigate market needs, define possible digital solutions, and assess business viability, together with different stakeholders and in strong collaboration with the product teams
•    Work with our retailers to identify and implement customer-facing digital improvement opportunities (i.e. retailer websites)
•    Manage digital initiatives, primarily global digital products with local specifications where agreed
•    Become an expert on our Direct-to-Consumer digital solutions, like the Volvo Cars website, but also our commercial operations supporting products primarily based on Salesforce
•    Lead customer journey analytics with the objective of designing digital initiatives to improve customer experience whilst driving operational efficiency
•    Act as the expert on consumer data for both global and local products, and be able to transform data into valuable operational insights (i.e. customer behavior, sales, lead- and funnelmanagement)
•    Drive the analytics practice within Volvo Cars Netherlands, delivering insights to support commercial business decisions
•    Collaborate with business functions on how to use technology to provide new business opportunities and drive efficiencies through digitalization of business processes
•    Support implementing simplification through digitalization and replacing legacy digital products

This role reports to the Digital Director. With her having planned a parental leave, this role will potentially backfill the Digital Director position. This means for this period of time, there is an additional responsibility: 
•    Be part of the Volvo Car Netherlands Management Team
•    Manage senior management stakeholders, both within the Dutch company as at HQ
•    Ensure continuation of the Digital strategy
•    Lead the Digital Team
•    Oversee all Digital areas: E-commerce, Analytics, Data, PowerBI, Robotics, Intelligent Automation, Architecture, Legacy landscape optimization, Application management 

What you'll bring

We seek a Digital & Innovation Lead that is skilled in identifying innovative digital improvement opportunities on the one hand and can take on large complex product implementations on the other. 
•    5-10 years of experience working in a digital product development environment
•    Strong affinity with customer-facing digital products and digital development
•    Skilled in customer journey analytics and product development processes
•    Innovative mind-set focused at designing digital solutions to deliver on business opportunities
•    Demonstrated analytical skills and data driven decision-making
•    Experienced in taking on large complex projects 
•    Brings positive energy, can-do mentality and appetite for transformation
•    Can communicate effectively to different audiences and has strong stakeholder management skills
•    Disposes of business acumen and focuses on business results
•    Experience working in a retail / e-commerce environment is an advantage
•    Experience working in an Agile environment is an advantage
•    Experience working with multinational corporations is an advantage
•    Experience from digital transformation consulting is an advantage
•    Fluency in Dutch and English in speaking and writing
 

What we offer:
•    An inspiring, flexible, and inclusive working environment that is constantly evolving;
•    A young and enthusiastic team with plenty of room for personal input;
•    The opportunity to be part of the biggest transformation journeys in the Automotive Industry
•    You will have the opportunity to grow and develop in this role and access to more than 170 online training courses through our partner GoodHabitz;
•    A salary that matches your knowledge and experience; and good secondary employment conditions and
•    A generous holiday allowance (43 days) and the opportunity to work in a hybrid manner.

Who are we?
Volvo Car Nederland is the Dutch Sales Company, part of the Volvo Car Group. What sets us apart is our people-focused focus, which is at the core of everything we create. The strength of Volvo Cars is a culture of collaboration, continuous development, and achieving results. We believe in bringing out the best in each other by effectively utilizing and developing our employees' competencies. Nowadays, we are one of the most well-known and respected car brands, with over 40,000 employees worldwide.

Ready to Take the Next Step?

Please submit your application through our career page. Due to GDPR regulations, we’re unable to store or consider applications from other platforms. Make sure to submit your application in English.

Once your application is successfully submitted, you’ll receive a confirmation email. Applications are open until 5th of December 2024. We’re excited to get to know you! 

Volvo Cars – driving change together

Volvo Cars’ success is the result of a collaborative, diverse and inclusive working environment. Today, we’re one of the most well-known and respected car brands, with around 43,000 employees across the globe. At Volvo Cars, your career is designed around your skills and aspirations, so you can reach your fullest potential.
 
And it’s so exciting – we’re well on our way on our journey towards full electrification. We have five fully electric cars already on the market, and five more on the way. Our fully-electric and plug-in hybrid cars combined make up almost 50 per cent of our sales. So come and join us in shaping the future of mobility. There’s never been a more rewarding time to play your part in our inspiring and creative teams!

Curious about Life at Volvo Cars? Read more

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