Sales Support

Looking for more than a job?

A job with meaning is more than a job. Creating the kind of positive change, we’re planning will need the skills of the world’s most talented people. In this role, you’ll have the opportunity to affect your future and that of millions of others in ways you may never have thought possible. Curious? We hope so.

What you’ll do

You will be responsible for supporting the day-to-day activities of the New Car Sales Team and contributing to the maximisation of orders and registrations which support the Volvo Direct to Consumer journey. The role is critical to the service provided to customers and to delivering the sales objectives of the New Car Sales Team and VCUK. Following up customer enquiries, arranging test drives and retailer appointments, customer order updates and assisting consumers along the sales process e.g., credit box checks

Your key deliverables will include:

• First point of contact for inbound retailer enquiries
• Respond to all enquiries via telephone, email, chat, text and video with the aim of moving the consumer further along the journey
• Build rapport with customers through friendly, engaging communication
• Process enquiries appropriately on the CRM system (Salesforce) to enable future follow-up
• Perform against a range of KPI’s , including commercial, consumer and operational
• Captures and records detailed consumer information in the CRM, based not only on the basic hygiene information, but additional insight to allow for when to advise a consumer a holistic solution/offering, to include accessories and packages
• Build and maintain consumer relationship throughout consumer journey
• Perform outbound follow up call to consumers, using notes from previous calls to support the seamless consumer experience
• Proactively contribute ideas and suggestions for improving our customer’s experience
• Work collaboratively with our Customer Relations department to ensure all sales-related customer requests can be handled effectively
• Liaise with our retailer partners (Volvo dealer network) to ensure a seamless omnichannel customer journey
• Develops and maintains good relationships with stakeholders, retailers, customers and relevant industry bodies and regulatory bodies
• Continually evaluates the effectiveness of their own performance and seeks to improve.
• Contributes to team meetings and shares ideas for how to improve the function or wider business
• Provides leading-edge services ensuring that VCUK retains its competitive edge as a premium service provider
• Achieves and maintains a SAF accreditation as relevant to the legislation
• Achieves and maintains all areas of required competence, including QA assessments

What you’ll bring

The successful candidate will have: 

• Highly organised and understanding of sales process
• Good communication skills (oral and written) with great presentation and influencing
• Ability to build rapport and understanding with a diverse range of stakeholders
• Use of Microsoft Office, e.g., Excel, Word, Outlook
• Previous experience of CRM systems, such as Salesforce
• Proven track record of adapting to various styles and high standard of customer satisfaction
• Demonstrates resilience, self-motivation, and a commitment to self-development, actively seeking positive feedback
• Highly adaptable and positive to changes in assignments and priorities
• Able to communicate positively with colleagues and customers at all levels with confidence
• Calm under pressure with an organised nature and strong attention to detail
• Understands the needs of both customers and the company and demonstrates this in their work
• Takes ownership in all aspects of their role, working without close supervision and demonstrating effective self-management
• Systematic and process-oriented way of working
• Relevant FCA qualifications

Most of all, you share our values and can see everyone's potential. Your warm personality and eagerness to collaborate will be welcomed by all of us! 

Benefits & Life at Volvo Car UK:

• Salary of £28,000 - £32,000 per annum
• Competitive salaries that are reviewed and benchmarked annually
• Discretionary, performance related bonus scheme that rewards you whilst you help us to achieve our goals
• Hybrid working in our agile, state of the art offices or from home when convenient for you and your family 
• Everyday flexible working Monday-Friday, 7am-7pm depending on business needs
• 28 days holiday + bank holidays (4 fixed & 4 unfixed) + the opportunity to buy up to 5 additional days 
• 15 days’ work from anywhere in the world policy
• 24 weeks enhanced and flexible parental leave for all employees regardless of gender up to a child’s 3rd birthday
• Matched pension contribution up to 5%
• Wellbeing benefits such as Health Cash Plan and Life Assurance
• 2 paid volunteering / charity days per year
• Access to our preferential employee lease car scheme for you and your family 
• Subsidised onsite restaurant plus free refreshments and snacks 
• Onsite electrical charging for your Plug-In Hybrid Electric or Battery Electric vehicle.
• A set salary sacrifice spend limit, refreshed every tax year for you to choose from multiple services and products to suit your lifestyle whilst saving on tax and NI within our extensive flexible benefits platform
• Discounted shopping site with 100s of brands and online retailers

Diversify our future: Volvo Cars is an equal opportunities employer. We are a company for people who care about other people and for the world we live in. We celebrate diversity and inclusion in the workplace and are committed to equality of opportunity for all employees and employment practices, including hiring, recruiting, and promotion. It’s what you do that counts and we are always looking to expand perspectives and voices to shape our future. With us, you can truly be yourself, embrace new opportunities, thrive and a make a difference.

Want to know more? We hope so

We’d love to receive and review your application. If you want more information about the role and its responsibilities or simply to learn a bit more about the team, please reach out to leigh.craddock@volvocars.com.

Volvo Cars - Driving change together

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. At Volvo Cars, your career is designed around your talents and aspirations so you can reach your full potential.

For the right person, an inspiring, and creative workplace awaits. Did you know that every Volvo Cars employee worldwide has the right to our Family Bond, our new all-gender, paid parental leave policy? You’ll also enjoy a culture and benefits package that’s made us one of the world’s most awarded and progressive employers.