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West Region Aftersales Manager

Our business since its inception in 1991 has been to develop the best retail dealer system and information services for the automotive industry. In the current situation, we have about 100 employees with expertise in areas such as automotive trade, project management, systems and IT. Some of our largest customers are Volvo, Renault and Ford dealers and their general agents and today we have over 10 000 users of our solutions. We are seated in beautiful, newly renovated premises at Lindholmen in Gothenburg. The company is a wholly owned subsidiary of Volvo Car Sweden.

To enjoy your job with us it is important that you enjoy working in a close and unpretentious environment where we care about each other. It happens a lot of exciting things in the company so it is important that you are inspired by change and development.
If you take great responsibility for both your personal and corporate development, has a strong focus on our customers and like to have fun, then you will enjoy your stay with us!

Read more on: www.tacdis.com

What you will do?
1. Customer satisfaction
1)Set up CEM annual target per dealer with field team;
2)Support field team on key dealer service process improvement;
3)Assess dealer's service manager qualification and performance when a
4)replacement occurs;
5)Coordinate and support major customer complaints handling at national level.

2. Dealer aftersales business development
1)Drives and develop dealer aftersales parts business with field team;
2)Optimize dealer operative business of workshop efficiency, dealer
customer care strategy and competence development;
3)Dealer management in respect to processes in Service, Parts & Warranty including Body & Paint;
4)Ensure proper implementation and achievement of brand's seasonal
activities target at national level.

3. Dealer performance measurement
1)Monitor, drive and follow up national performance level in non-business annual targets;
2)Organize and coordinate regular dealer meeting activities;
3)Monitor and approve dealer incentives according to policies.

4. Appointment of new Dealers
1)Coordinate the assessment of after sales suitability and readiness of a prospective new dealer to become a Volvo authorized repairer;
2)Plan After sales facilities and infrastructure with field team during new dealer preparation stage;
3)Offer advice in planning stage of new Dealerships or the renovation of existing sites.

Do you fit the profile?
Experience Required:
1.5-year automotive dealer management or relevant experience in premium segment;
2.CET-6/TEM-4 or equivalent oral and written English level;
3.Professional appearance and personality to deal directly with dealers and be a representative for the brand to customers if necessary;
4.Self-motivated and committed to the compliance with corporate integrity;
5.Expert in customer service process and customer satisfaction;
6.Extensive understanding of automotive franchising daily business;
7.Team player and be able to work under pressure with high travel
9.Proficient with Microsoft office & other common computer applications;
10.Good knowledge level of Volvo on commercial/technical


Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.

VCCN-Chengdu, CN

Job requisition ID:  51907

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