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Supplier Recovery Engineer

You want to make a difference. So do we.

Volvo Cars is on an exciting journey, redefining the automotive experience by innovating to make people’s lives less complicated. We offer you a once-in-a-lifetime chance to be part of making an impact in a company with unique opportunities to grow and make a true difference.

 

Purpose

To perform technical analysis of returned warranty parts and negotiate with suppliers to determine the supplier’s responsibility (Warranty Recovery Rate).

 

Main Tasks

  • Plan and organize the analysis together with suppliers and internal product specialists
  • Create the “Parts Return” file
  • Extract and analyse warranty data
  • Perform pre–analysis together with product specialists
  • Plan and secure that material is sent to supplier from TMA
  • Actively influence suppliers test methods together with product specialists
  • Lead and secure that analysis is performed in a correct way
  • Perform the documentation during the analysis together with the supplier
  • Review and approve analysis result when the analysis is performed by the supplier
  • Negotiate regarding responsibility and determine warranty recovery rate
  • Distribute the agreed analysis result
  • Maintain a yearly plan for analysis for all concerned suppliers
  • Actively participate in improvement work
  • Inform CMQ about discovered quality and No Fault Found issues

 

Responsibility

  • Performing technical analysis of returned warranty material
  • Determine supplier’s responsibility (Warranty Recovery Rate)

 

Reports

Report to the APAC TMA & SR PO and scrum master.

 

Academic Qualifications Required

Bachelor Degree or above

 

Experience Required

5 years work experience in Customer Service, Warranty & Quality process.

 

Competence Requirements

  • Good knowledge within warranty, customer service, R&D and/or procurement processes.
  • Knowledge and understanding about cars and car components.
  • Good analytical ability.
  • A great communicator and excellent collaboration skills.
  • Good knowledge in negotiation.
  • Flexible and able to embrace changes, practive in a changing environment and with the ability to prioritize.
  • Result oriented, focused on delivering on time and budget, as well as following up result .
  • Fluent in English (written and spoken)
  • High general computer skills in MS Office.
  • Business acumen.
  • Structured and disciplined.
  • Good interpersonal skills.
  • Positive attitude, high integrity and professionalism.

 

Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 


Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.

CN

Job requisition ID:  46314
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