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Senior Business Operations Associate

What We Can Offer

Our human-centric focus is what makes us different from all other car companies, and it’s at the heart of everything we create. Volvo Cars is on an ambitious journey to redefine the customer experience in automotive through digital technology.

 

Our vision is simple – creating the freedom to move in a personal, sustainable and safe way – and the goals we’ve set up to support it are bold and ambitious. We’re building an organization full of creative, diverse and talented people working to build new, exciting digital products and services supporting those goals.

 

We’re looking for team members to join our organization who think about technology problems and opportunities in exciting and different ways – creative and enthusiastic thinkers who want to change the world with us here at Volvo.

 

Job Purpose

We believe the car is the next great technology platform with the impact to change humanity for generations. At Volvo-CSP (Commercial Solutions Platform), we are working on some of automotive’s most challenging and exciting initiatives such as mobility, connected cars, and digital services. We’re hiring people who want to solve some of today’s most complex challenges through innovative digital products. 

 

Best of both worlds:

 

The CSP group originated from Luxe, which was a startup that was purchased by Volvo. We have maintained our fast, nimble culture while adding the resources and scale of Volvo. The digital technology you help scale will be in the hands of millions of Volvo owners and cars worldwide.

 

We are looking for a skilled Senior Business Operations Associate who believes in our values and mission and is passionate about building great products. This position would sit in our Sunnyvale office in California. Our team is split between the US and Sweden.

 

Values: 

 

We believe in radical truth and transparency. Sharing information more broadly means everyone can make better decisions. Constantly seeking the truth through hard facts and data generally leads to optimal outcomes. Our team sets very high standards and takes great pride in our work. We strive to work hard and with a purpose since everything should be tied back to a deeper goal.

 

Our team also believes in having fun and not taking ourselves too seriously. We enjoy each other’s company and welcome those with diverse backgrounds and experiences, however there is shared commonality in our values that bind us as friends and colleagues.

 

Lastly, we want everyone on our team to think and like an owner. Owners think about things holistically and proactively do what is necessary to achieve success. They own their outcomes and never brush away issues even if it’s not in their direct domain

 

This role is based in our Sunnyvale, California location.

 

What You Can Bring

Our Business Operations team is essential for executing strategic initiatives, ensuring successful product launches, and driving alignment across teams. We continually look for new opportunities to create value while refining our approach with each new market and product.

 

As a Senior Business Operations Associate, you are responsible for developing each market’s strategy and operations for introducing and scaling our products. Whether it’s creating playbooks, piloting new features to ensure success or coaching markets on how to improve their KPIs. You will also work closely with our product team and share learnings to help inform the evolution of our product offering. 

Other skills include:

  • Lead, Execute & Hustle: You will be immersed in all aspects of launching new digital products or operations in markets and you will be directly responsible for the success. 
  • Prioritize & Project Manage: You will stay on top of multiple projects and launches while coordinating and prioritizing with internal teams, sister brands, and local partners. 
  • Create & Optimize Playbooks: You will create and refine our playbooks for launch as well as for sustained market success in the future. 
  • Coach Partners: You will listen to our partners and analyze data to provide ongoing insightful recommendations to grow usage and unlock value.
  • Facilitate Product Development: You will act as a key player in piloting new features, collecting feedback, and communicating upcoming functionality to the markets.
  • Solve Problems: We operate a technology platform and manage a complex ecosystem. All kinds of obstacles, barriers, and problems happen and you must be ready to resolve them through independent critical thinking or facilitating coordination across teams.

 

Other Qualifications

  • Experience: You have 3+ years of experience in operations, project management or consulting preferably working closely with digital product teams to launch and scale new products. 
  • Strong Decision-Making Skills: You have a focus on data-driven decision making, exercising good judgement in ambiguous circumstances, and effectively communicating those decisions across a diverse team. 
  • Empathy: You have your finger on the pulse of customers in your markets so that you always examine problems from the customer's perspective. 
  • Excellent Interpersonal Skills: You have the ability to excel in building relationships across all different parts of the ecosystem from our colleagues in HQ to staff at retailers. 
  • Self-Motivated: You are a true self-starter that is energetic, resourceful, and driven. You are eager to take ownership of tasks to ensure the most value is created. 
  • Clear Communicator: You are a clear and concise communicator with the ability to synthesize a lot of information quickly and highlight the key insights. This translates to excellent written and verbal presentation skills.

 

 

Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 

 

In the spirit of a human-centric environment, we strongly believe in the well-being of our employees as well as their families. There are generous health and wellness programs that begin day-one with the company as well as a wide variety of other benefit programs including a comprehensive 401(k), potential for retention & company bonuses, and an opportunity to be a brand ambassador through our car incentive programs! Furthermore, in an effort to build the workday around our employees, we also offer remote flexibility working options. Lastly, to build on our commitment for equal parenting roles for all genders, we recently launched a new parental leave policy which offers up to 24 weeks of leave at 80% of base pay.


Most importantly, Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.

 

 

Sunnyvale, CA, US

Job requisition ID:  52914


Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

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