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Warranty Claims Analyst

It's not about cars. It's about people.

Our human-centric focus is what makes us different from all other car companies, and it’s at the heart of everything we create. If you want to join us in our mission to make people’s lives less complicated, we offer you a chance to grow together with talented people who want to make a true difference.


Volvo Summary: 

Volvo’s mission is to be the world’s most progressive and desired premium car company and to make people’s lives less complicated. Here at Volvo we are looking for individuals that want to be a part of this progressive change as well as be talented, committed and fun spirited when joining our globally diversified workforce. Employees at Volvo Car Inc. are the key component to our current and future success. We still continue to follow the initial core values instilled by our founders Assar Gabrielsson and Gustaf Larson (Gothenburg, Sweden Circa 1927). Everything we do here at Volvo starts with people in mind. We are looking for employees who are analytical, interpersonal, technical and teamwork driven to join the Volvo family and by providing our employees with a foundation for success we can help develop the latest and greatest innovations to the car manufacturing market.


Job Summary:      

As the Warranty Analyst, this individual will be tasked with reviewing, analyzing, and processing various claim documents to ensure conformity of warranty administrative & technical policies and procedures in finalizing claims. Provides warranty training for field personnel and retailers. Relies on experience and judgement to plan and accomplish assigned tasks and goals. Provides feedback to management regarding department enhancements and process improvements.


Primary Responsibilities:

  • Analyze claims routed to review by applying policy to ensure correct payment.
  • Utilize written and verbal communication to assist retailers via helpdesk.
  • Use analytical tools including the Claims analysis database to identify out of line conditions and recommend a solution.
  • Participate in development of warranty training for the field and retailers.
  • Assist Audit Department in administering the Warranty Retailer Counseling Process.(WRCP).
  • Participate in FOCUS meetings, initiating actions which optimize retailer diagnostics, repair methods, and Warranty Department policy and enforcement activities.


Principal Authorities: 

  • Assist with selection of warranty claims for retailer self-analysis, internal reviews, or audits.
  • Assist with development and presentation of warranty training for the field and retailers.
  • Review warranty controls and advise group on effectiveness of the filters.
  • Review and assist other departments with adjustments to vehicle claims or history.
  • Recommend labor operation controls for specific repairs, observed through processing frequency.


Key Competencies/Abilities:  

  • Thorough knowledge of service operations, warranty policies and procedures (administrative and technical), which is generally acquired through a minimum of three years’ experience in a similar environment.
  • Utilize computer to communicate, analyze data, track trends, and retrieve information.
  • Explain complex issues in a clear manner both written and verbally.
  • Assume leadership of cross functional teams to identify problems, create action plans and achieve objectives.
  • Possess a working knowledge of warranty and can help guide retailers in claim correction process.


Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.

Charleston, SC, US

Job requisition ID:  26827

Nearest Major Market: Charleston South Carolina
Nearest Secondary Market: South Carolina

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