Share this Job
Apply now »

Port Quality Manager

Be part of the change.

Nothing beats being part of positive change. We’re on a truly exciting journey, working together in a fast-paced global environment to break new ground in almost every aspect of our operations. Right now, we have an exciting job opening for you in [[filter2]] .


Job Summary: 


Assure all Volvo vehicles that leave the Port of Entry (POE) meet Volvo specified Quality guidelines.



Primary Responsibilities: 

• Ensure rapid reporting and resolution of issues affecting product or process quality 

• Ensures vehicles from POE are repaired, upgraded and accessorized within designated lead-times 

• Effectively Manage the Port Installed Accessory Process, including system setup, verification of port instructions, training of port personnel, and follow-up on audit results 

• Cross-functionally work with Sales planning and Outbound Logistics for current and future POE requirements to support wholesale and company objectives 

• Cross-functionally work with Accessories for current and future POE requirements to support the company’s accessory objectives 

• Cross-functionally work with necessary groups for current and future POE and processing facility requirements to support company objectives 

• Coordination with Sales Planning and Outbound Logistics to ensure Quality goals and Wholesale goals are aligned 

• Ensure correct handling of products in the POE and processing facility, including leading the port personnel by example, supporting Volvo’s core values 

• Ensure vehicles being released from the processing facility meet Volvo standards and guidelines 

• Continually manage “Offline” vehicles 

• Provide the processors and transit carriers with technical support / expertise 

• Ensure rapid reporting and resolution of issues affecting product or process quality by providing feedback regarding vehicle / pipeline issues via Technical Information Exchange (TIE) 

• Work closely with the Volvo factory teams and the local Engineering teams for proper quality follow-up 

• Perform Port Quality and Port Process Audits 

• Support all Market Required Activities (MRA), Port Action Mails (PAM) and Port Action Requests (PAR)  

• Ensure vehicles from the POE are properly repaired, upgraded and accessorized within designated lead-times 



Key Competencies/Abilities: 

• Technical knowledge which is normally acquired through a degree from a technical college or at least 5 years as a service technician, service manager, and/or automotive manufacturing and wholesale operations experience 

• Demonstrate leadership skills, acquired through 5 or more years in leadership positions on cross functional teams 

• Extensive knowledge in Quality systems and processes 

• Knowledge of Volvo Repair methods and tools a plus 

• Ability to anticipate and prepare for changing priorities or unexpected situation 

• Ability to make quick, proper decisions even under difficult situations and meet stringent deadlines 

• Push for continuous improvement by looking for new and innovative solutions to problems 

• Ability to set high standards for quality and meet strict deadlines while juggling competing priorities 

• Excellent communication skills, to persuade and negotiate. via phone, in person, and presentations 

• Strong Microsoft suite (Excel, PowerPoint, Outlook, etc.) experience with the ability to quickly learn additional software programs. 

• Ability to travel 15% of the year 





Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.

Seattle, WA, US

Job requisition ID:  27992
Apply now »