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Market Manager, San Francisco

You want to make a difference. So do we.

Volvo Cars is on an exciting journey, redefining the automotive experience by innovating to make people’s lives less complicated. We offer you a once-in-a-lifetime chance to be part of making an impact in a company with unique opportunities to grow and make a true difference.

 

Job Summary: 

The Market Manager, San Francisco is responsible for leading their respective Market to ensure that the Market objectives and Retailer targets in volume and profitability are met in both Sales and Aftersales. The Market Manager will also define Retailer Improvement programs based on Annual Business Plan.

 

Principal Responsibilities: 

* Establish market goals and direction for Market.  Work with and provide guidance to Retailer Principal to achieve Retailer objectives to achieve revenue targets, to align wholesale, retail and aftersales objectives.

* Solicit Retailer input and provide to Regional Sales and Marketing Director.  Address and resolve cases of extreme customer dissatisfaction.

* Manage market implementation of Volvo sales and marketing programs, activities, standards, support, tools and product training.  Advise Retailer personnel of incentive programs and assist where required.  Ensure compliance with Best Practices.

* Provide market input on National/Regional programs, Regional projects and processes.

* Review results and analyze market performance for New, Certified Pre-Owned and OSD vehicles, Aftersales, Parts, Accessories and Technical Support.

*  Monitor Retailer CSI performance and recommend improvement plans. Audit “flags” – warranty, sales, incentives and customer care.

* Identify new and existing market opportunities.  Identify market team training and skill development needs.  Define Retailer improvement programs based on Annual Business Plan and Mystery Shopper.

 

Competencies/Experience/Skills Required:

 

* Bachelor’s degree required

* 5 + years of automotive experience required with 3+ years of dealer contact experience in Region/Field level positions preferred

* Strong interpersonal, presentation and communication skills

* Demonstrated ability to identify root causes of dealer performance issues & implement corrective actions across all dealership departments 

* Proven performance track record in both sales and aftersales Field positions 

* Strong acumen in problem solving, process improvement and development of dealership action plans. 

* Ability to utilize a PC to communicate, analyze data, track trends, and retrieve relevant information

 

Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 


Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.

San Francisco, CA, US

Job requisition ID:  26907


Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

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