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Aftersales Market Manager

We're creating our own future. So are you.

At Volvo Cars, we have bold targets when it comes to innovation, sales and customer experience, and we’re developing new technologies to lead in safety, autonomous driving and electrification. If you want to grow together with talented people who are creating a new automotive future, we have a job for you.

 

Volvo Cars USA is looking for an Aftersales Market Manager to support after sales operational expertise in support of Retailers.

 

Volvo Summary: 

Volvo’s mission is to be the world’s most progressive and desired premium car company and to make people’s lives less complicated. Here at Volvo we are looking for individuals that want to be a part of this progressive change as well as be talented, committed and fun spirited when joining our globally diversified workforce. Employees at Volvo Car Inc. are the key component to our current and future success. We still continue to follow the initial core values instilled by our founders Assar Gabrielsson and Gustaf Larson (Gothenburg, Sweden Circa 1927). Everything we do here at Volvo starts with people in mind. We are looking for employees who are analytical, interpersonal, technical and teamwork driven to join the Volvo family and by providing our employees with a foundation for success we can help develop the latest and greatest innovations to the car manufacturing market.

 

Primary Responsibilities:

  • Responsible for all aftersales business operations.
  • Meet or exceed market parts objectives
  • Responsible to development, implement, and sustain Retailer parts and accessories merchandising/marketing
  • Develop and perform Service Drive Reviews in order to identify out of line conditions and improve retailer performance in all aftersales activities
  • Communicate warranty performance and compliance.
  • Implementation of Regional and National aftersales initiatives
  • Inform Retailer employees in warranty and goodwill policies.
  • Responsible for resolution of customer contact issues at the Retailer level (includes coordination of buybacks, goodwill analysis, and litigation avoidance efforts).
  • Administration of Labor Rate Requests

 

Key Competencies/Abilities:

  • Strong interpersonal skills - able to establish effective working relationships and resolve conflicts in win-win way.
  • Analytical skills - able to gather and use information logically to reach a clear understanding of situations and problems; able to investigate and identify root causes of issues and problems.
  • Good communications skills - present ideas in a clear concise way, both written and verbal.
  • Consulting skills - ability to offer helpful advice and counsel to colleagues and customers.
  • Ability to utilize a PC to communicate and retrieve relevant information, as well as to conduct appropriate analyses.
  • To effectively employ all data elements and files in Aftersales IQ to analyse business operations with the goal of improving Retailer performance.
  • Evaluate retailer performance and make recommendations and implement action plans regarding retailers Aftersales business operations
  • Communicate best practices in order to improve Aftersales business and performance opportunities are retailer level
  • Handle customer contact issues and buy-backs while developing retailer personnel skills in customer handling/enhanced customer satisfaction.
     
    Experience Required:
  • Excellent knowledge of warranty and goodwill policies and practices, which is usually acquired through 5 or more years of experience in related positions.
  • Thorough knowledge of automotive business - including Retailer operations - with particular emphasis on aftersales operations, usually acquired through at least 5 years working at Retailer in the parts and/or service business or through working with Volvo and/or Retailer management.
  • Must have a working knowledge of automotive technology, which may be acquired through formal or informal experience.  Knowledge of the DMS (Dealer Management Systems) is desirable.
  • Bachelor’s degree

 

Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 


Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.

San Francisco, CA, US

Job requisition ID:  24948


Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

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