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Service Performance Manager-West Coast

Do you want to lead the change?

At Volvo Cars, we are always looking for world-class leaders who bring out the best in our people. If you want to be part of leading and inspiring our mission to change the automotive experience and make people’s lives less complicated, then we have the job for you.


Job Summary:

The Volvo Car Service Performance Manger is a remote opportunity situated on the West Coast, supporting areas such as Cailfornia, Nevada, Washington, and Arizona; as well as parts of the Mid-West. This position is a multi-focused role that provide dedicated in-retailer support. The role is also designed to help ensure that retailers are executing corporate progarms & processes, and they are operating to the highest level.


The VCSPM will also be responsible for supporting daily, weekly and monthly KPI setting, monitoring and reporting. The culmination of these efforts will ultimately promote profitability through the aftersales channel while enhancing the overall customer service experience.


This ideal candidate for this role is a driven, friendly, organized individual capable of extraordinary time management.  The role requires significant travel; being able to meet deadlines and produce deliverables while on the road is critical.  The candidate must also be able to communicate and tailor their message to several different levels of individual.


Primary Responsibilities:

  • Ensure that Corporate programs and processes are in place, setup properly and that retailer staff understands how to utilize.
  • Review current aftersales operations and formulate a specific Retailer plan that encompasses the implementation and utilization of Corporate programs/processes.
  • Provide Retailer Management operational support that is focused on overall profitability and efficiency of the service department.
  • Creating transitional bridge to Region for long term sustainment


Key Competencies/Abilities:

  • Bachelor’s degree preferred or equivalent experience.
  • Ability to travel >75%
  • Strong aftersales operational background. Prior service lane, and operational management is preferred
  • Ability to drive change and overcome objections
  • Ability to run reports, perform analysis and formulate a retailer plan that encompasses Corporate programs/processes and earns the desired result 
  • 3-5 years automotive background with solid track record of success


Who are we?

Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.

Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.

We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

Remote, NV, US

Job requisition ID:  20771

Nearest Major Market: Las Vegas

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