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Digital Support Manager

Want to innovate to make life simpler?

At Volvo Cars, we’re on a mission to make people’s lives less complicated. We never start with technology and try to squeeze people in around it – we always design our cars around people, and we innovate to provide safe, sustainable and convenient mobility. Want to join us?

 

Volvo Summary: 

Volvo’s mission is to be the world’s most progressive and desired premium car company and to make people’s lives less complicated. Here at Volvo we are looking for individuals that want to be a part of this progressive change as well as be talented, committed and fun spirited when joining our globally diversified workforce. Employees at Volvo Car Inc. are the key component to our current and future success. We still continue to follow the initial core values instilled by our founders Assar Gabrielsson and Gustaf Larson (Gothenburg, Sweden Circa 1927). Everything we do here at Volvo starts with people in mind. We are looking for employees who are analytical, interpersonal, technical and teamwork driven to join the Volvo family and by providing our employees with a foundation for success we can help develop the latest and greatest innovations to the car manufacturing market.
 

Job Summary:   

  • Digital Support Representative must understand content strategy and ability to develop concept adaptation and implementation across multiple call center platforms and channels. This person is a curator of content and understands technical platforms with the ability to identify gaps and create solutions.
     

Primary Responsibilities:

  • Manage, develop & create content and strategies for Support Sites and internal Knowledgebase
  • Manage content creation including concepts, writing, editing, routing and publishing to different channels
  • Optimization of on-page elements and information architecture for SEO, performance and security
  • Responsive website and adherence to mobile-first design principles
  • Ability to code involved, web layouts and custom interface components from planning to implementation.
  • Strong communication and presentation skills
  • Strong ability to collaborate coss-functionally with multiple business owners to identify opportunities and drive engagement
  • Complete additional tasks/projects as needed

 

Key Competencies/Abilities:

  • Three to five years of experience required
  • College degree preferred, or equivalent work experience required
  • Excellent knowledge of customer service, social media, and customer care
  • Strong networking ability
  • Knowledge of the automotive industry- including policies and procedures of Warranty, Goodwill, etc.
  • Excellent written and verbal communication skills
  • Inquisitive, detail-oriented, solution-oriented, self-motivated
  • Strong customer focus, awareness and sensitivity
  • Analyze data and track trends
  • HTML/CSS/Java helpful
  • Leadership
  • Digital Commerce

 

Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 


Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.

Rockleigh, NJ, US

Job requisition ID:  24541


Nearest Major Market: New York City

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