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Retail Quality Great China

We are people who want to make a difference.

Everything we do starts with people. It’s what makes us different from all other car companies. If you share our belief in the power of people and our passion for human-centric innovation, you will thrive together with brilliant, like-minded colleagues who are committed to making a true difference?


The global economy is rapidly shifting by changing consumer preferences around ownership, new sustainability policies and a rapid emergence of new technology. For Volvo Cars to become truly premium and achieve Top#1 customer satisfaction, we need to set the highest level of quality in our commercial operations.

To succed we need to foster a culture where problem solving is the natural mindset of our daily operations, where our leaders and team members are curious and have a desire to continuously learn ourselves as well as share our learnings with others. We need to promote a customer first mindset and transform into a data driven organisation in order to improve customer satisfaction in our product, sales and service processes.

The retail quality role is part of the regional APAC market quality team with the purpose of driving premium quality and Top#1 customer satisfaction by supporting the commercial operations in Greater China.


What you will do?

  • Together with the regional market quality team located in Jiading, drive premium quality and customer satisfaction in accordance with Volvo Cars ambitions and targets in Greater China.
  • Drive data driven transparency and data analytics in regards to quality within the vehicle transport flow, vehicle stock maintenance, warranty claims, retail standards, workshop processes, customer satisfaction etc.
  • Work close together with the Greater China commercial teams and lead regular performance dialogs based on data to improve performance.
  • Manage warranty market comparison to reduce warranty cost and spend, incl. governance and safeguarding of the retail warranty audit process.
  • Govern and drive the stock maintenance process at yards and retailers together with the logistics team.
  • Support the retail standard process. This includes to continue developing and lead the globalisation of the retail standard process and secure the unique premium retail standards for Greater China. 
  • Performing the above main tasks within defined area. 
  • Monitor market quality targets and take appropriate actions based on results. 
  • Empower and develop people, by leading problem solving activities based on data in cross functional teams. 
  • Report and escalate product quality, product compliance, warranty concerns and other technical issues including systems issues to related departments to drive quick resolution.
  • Report organizationally and operationality to the Head of Quality APAC.


Why do you fit the profile?

  • Experience working in the automotive industry, preferably both industrial and commercial.
  • Strong passion for driving quality and customer satisfaction.
  • Strong team player with passion for working in cross functional teams.
  • Knowledge and experience working with quality systems. 
  • Proven data analytics skills, with experience working in visualisation tools (Power BI or equivalent).
  • Fluent in English (written and spoken).
  • Business acumen. 
  • Structured and disciplined. 
  • Eye for details.
  • Good interpersonal skills.
  • Positive attitude, high integrity and professionalism.


Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.


Job requisition ID:  53693

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