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Service Performance Manager-Western Region (Remote)

We are people who want to make a difference.

Everything we do starts with people. It’s what makes us different from all other car companies. If you share our belief in the power of people and our passion for human-centric innovation, you will thrive together with brilliant, like-minded colleagues who are committed to making a true difference?


Volvo Summary: 

Volvo’s mission is to be the world’s most progressive and desired premium car company and to make people’s lives less complicated. Here at Volvo we are looking for individuals that want to be a part of this progressive change as well as be talented, committed and fun spirited when joining our globally diversified workforce. Employees at Volvo Car Inc. are the key component to our current and future success. We still continue to follow the initial core values instilled by our founders Assar Gabrielsson and Gustaf Larson (Gothenburg, Sweden Circa 1927). Everything we do here at Volvo starts with people in mind. We are looking for employees who are analytical, interpersonal, technical and teamwork driven to join the Volvo family and by providing our employees with a foundation for success we can help develop the latest and greatest innovations to the car manufacturing market.


Job Summary:     

The Volvo Car Service Performance Manager (Western Region) is a multi-focused role that provides in retailer support to help ensure that Corporate programs and processes are in place and operating to the highest desired level. In addition, the VCSPM will provide operating support for Retailer Management that focuses on daily, weekly, and monthly KPI setting, implementation, and reviewing. All of these efforts of support will promote profitable aftersales operation while enhancing the customer service experience.      


We’re searching for someone to sit remotely out of the following areas: Washington State, Oregon, California, Nevada, etc.


Primary Responsibilities:

  • Ensure that Corporate programs and processes are in place, setup properly and that retailer staff understands how to utilize them.
  • Review current aftersales operations and formulate a specific Retailer plan that encompasses the implementation and utilization of Corporate programs/processes.
  • Provide Retailer Management operational support that is focused on overall profitability and efficiency of the service department.
  • Creating a transitional bridge to Region for long term sustainment


Key Competencies/Abilities:

  • Ability to travel >75%
  • Strong aftersales operational background. Prior service lane, and operational management is preferred, use of digital tools is a MUST
  • Ability to drive change and overcome objections
  • Ability to run reports, perform analysis and formulate a retailer plan that encompasses Corporate programs/processes and earns the desired result
  • 3-5 years automotive background with a solid track record of success




Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.

Remote, CA, US

Job requisition ID:  51078

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