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Market Manager, Great Lakes East

Do you want to lead the change?

At Volvo Cars, we are always looking for world-class leaders who bring out the best in our people. If you want to be part of leading and inspiring our mission to change the automotive experience and make people’s lives less complicated, then we have the job for you.


Job Summary:    

This Pittsburgh, PA based position is responsible for leading the retailers in market area to ensure that objectives and retailer targets are met for sales, aftersales, and customer satisfaction. The market manager is expected to be in Volvo Cars retailers on a daily basis, with 1 home/regional office day per week. 


Primary Responsibilities:

  • Achieve market targets and objectives for the following: retail and wholesale vehicle sales, market share targets, parts and accessory sales, CPO sales, customer satisfaction, and digital marketing targets and lead response. These are monthly, quarterly, and annual Targets.
  • Collaborate and provide guidance to the retailer principal and retailer management to achieve Retailer and VCUSA combined objectives. Develop improvement plans as needed where shortfalls are noted. 
  • Manage and prioritize activities to align wholesale, retail and aftersales objectives.
  • Monitor and address work to improve retailer customer satisfaction processes, and if needed, address and resolve cases of extreme customer dissatisfaction.
  • Act as point of contact for retailer staff for Volvo related questions.
  • Manage market implementation of Volvo sales and marketing plans and programs, activities, standards, support, tools and product training.
  • Provide market input on National/Regional programs.
  • Monitor retailer and market team performance against annual business plan and objectives and take corrective action steps to improve performance.
  • Define Retailer improvement programs based on annual business plan and mystery shops


Key Competencies/Abilities:

  • Bachelor’s Degree with broad knowledge of sales, marketing, distribution and business management acquired through a minimum of 7 years of experience. Master’s degree a plus.  Retail automotive industry experience preferred.
  • Strong product and incentive knowledge with a thorough understanding of automotive industry and retail process.
  • Strong leadership abilities (coaching, facilitation, developing others) – demonstrated success.
  • Results oriented – works towards goals, setting high standards for self and others.
  • Ability to analyze issues and data systematically and utilize this information to develop strategy.
  • Ability to communicate, both written and orally, on a professional level.
  • Customer oriented, outgoing, proactive, team-oriented and solutions-focused attitude.
  • Ability to utilize a PC to communicate, analyze data, track trends, and retrieve relevant information.  Use of Microsoft Office Suite.
  • Travel requirement - 75% in-market travel


Who are we?

Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.

Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.

We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

Remote, PA, US

Job requisition ID:  41007

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