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Aftersales Market Manager - Great Lakes West

Want to join us on our exciting journey?

Volvo Cars is on an exciting journey, redefining the automotive experience by innovating to make people’s lives less complicated. We offer you a once-in-a-lifetime chance to make an impact in a company with unique opportunities to grow and make a true difference.

 

 

Job Summary:

Within Volvo Cars USA, the Northeast Regional office is looking for an Aftersales Market Manager to support after sales operations with our retailers. This role is the direct liaison between Volvo Cars USA and the retailers in the assigned district.  This position will work within the Michigan/Ohio/Indiana/Kentucky market area, helping each Volvo retailer deliver a truly exceptional customer experience. The role includes consulting and providing the tools necessary to each Volvo retailer so that they are profitable and successful in the market they represent. This is the perfect role for someone who thrives in a fast-paced and evolving environment.

 

Primary Responsibilities:

  • Manage a group of highly motivated Volvo retailers, providing direction, coaching and support. Communicate best practices and inspire continuous improvement with retailers for improved aftersales growth, retention, profitability, and high levels of customer satisfaction. 
  • Develop long-term professional relationships with Volvo retailers, as well as regional and national colleagues, to collaborate and think “outside of the box.”
  • Achieve parts and accessories objectives within market, with emphasis on the wholesale channel, both collision and repair parts.
  • Promote and leverage Volvo marketing strategies and initiatives to increase retention and drive parts and service sales.
  • Ensure compliance with warranty policy, including goodwill and warranty labor rate increase requests.
  • Assist retailers with resolution efforts for customer contact issues, including coordination of buybacks and litigation avoidance efforts.

 

Key Competencies/Abilities:

  • Strong interpersonal skills - able to establish effective working relationships with retailers and utilize conflict resolution as needed.
  • Analytical skills - able to gather and use information logically to reach a clear understanding of situations and problems; able to investigate and identify root causes of issues and problems.
  • Good communications skills - present ideas in a clear, concise way, both written and verbal.
  • Consulting skills - ability to recognize opportunities and make recommendations to retailers to affect positive change within their organizations.
  • Organizational skills – ability to prioritize and handle multiple timelines and initiatives.

 

Experience Required:

  • Prior experience with automotive OEM or retail customer service operations strongly preferred.
  • Working knowledge of automotive technology preferred, which may be acquired through formal or informal experience. 
  • Ability to work independently as well as within a team.
  • Bachelor’s degree or equivalent combinations of experience and education in a relevant field required.
  • Up to 75% travel required.
  • Proficient with Microsoft Office products.

 

Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 


Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.

Remote, MI, US

50905

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