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Head of Product for Services

We aim high. So do you.

At Volvo Cars, we have bold targets when it comes to innovation, sales and customer experience, and we’re developing new technologies to lead in safety, autonomous driving and electrification. If you want to grow together with talented people creating a new automotive future, we have a job for you.


Volvo Cars is on an ambitious journey to re-define the customer experience in automotive through digital technology. While Volvo is pushing the boundaries on several fronts – autonomous driving, vehicle electrification, cutting-edge vehicle engineering design, and more – some of the most exciting action is happening in our Consumer and Enterprise Digital Group. Having recently hired our first Chief Digital Officer from Silicon Valley -- with a background that includes both start-ups and Amazon -- and being propelled by a new global business expansion -- Volvo Cars is uniquely positioned. We are taking consumer-facing technology around the driving experience to places most players are only dreaming about – and changing how people think about automotive transportation as a result. We’re committed to giving Volvo customers an entire week of quality time back per year by 2025 through these types of innovations that simplify their lives. We’re looking for team members in this Digital organization who think about technology problems and opportunities in exciting and different ways – creative and critical thinkers who want to change the world with us here at Volvo.

This role is within our Consumer Connectivity Services team, to reinvent the car ownership by making life less complicated for our customers and ultimately save their highly valued time. There’s no reason the experience of car ownership should be time consuming and difficult – and we’re equally convinced that the actual possession of a car could be even more valuable to consumers in the future. That is our mission.

This is a rapidly growing team, with a very interesting roadmap, and we are looking for outstanding people who will be some of the earliest hires in their function, helping to establish it at Volvo Cars.

Job Purpose:

You are a customer-obsessed leader for your consumer-facing digital product area, and are accountable for its success in our global business. You have a passion for the customer and creating user experiences that are best-in-class, taking advantage of the latest technology available to bring ground-breaking digital products to market.

You are responsible for leading a group of related products: developing the long-term product vision and driving execution, working closely and collaboratively with stakeholders in our global, regional, and national teams.

A core component of the role is mentoring and developing 3-6 product owners, helping them grow to excel at their craft and helping them develop robust customer-centric strategies and roadmaps for their products. Another core component is to work closely with the Business Development team and get the right kind of partnerships in place to make these services come alive and scale globally.

Main Job Requirements/Responsibilities:

* Develop product strategy and define product roadmap for a group of related products, based on an integrated understanding of customer behaviour, business direction, anticipated market trends and the possibilities of technology

* Communicate strategy and roadmap to stakeholders and your product teams, getting input and buy-in

* Drive high-level prioritization across product teams; champion these decisions with internal stakeholders in global, regional and market roles.

* Foster a product management culture, based on best practices from other technologies adapted to the Volvo environment. Help product owners, product team members, and stakeholders understand the product function and its role.

* Mentor and develop a group of 3-6 product owners, helping them grow to excel at their craft.

* New business development and determining where to go next to further the mission of your product area, including forming new product teams to go after new missions / customer problems, and splitting or combining teams over time based on the opportunities ahead.

* Manage budget, including developing the story, estimates, and expected outcomes to request funding

* Assist other product teams outside of your responsibility in thinking through their strategy and execution.

* Recruit new members of the product & program job function, internally and externally

Required Skills:

* Experience leading and developing product owners in a high-performing, best-practice, consumer-facing technology company

* Extremely strong strategic thinking, able to translate the company's strategic direction into a robust strategy for your product area

* Strong problem solving skills going from the customer to the how the technology works; ability to quickly translate customer opportunity or need into product and technology dependencies

* Ability to innovate with an understanding of how to take ideas forward through strong influence skills - build relationships and evangelize strategy & plan well (verbally and written) to stakeholders

* Deep empathy for customers, values designing user-centric experiences, specific to true consumer needs based on consumer insight and data

* Experience with agile software development methods and develops processes

* Comfortable with ambiguity; self-starter and purpose driven; have a strong sense of curiosity; experience with dashboard and metrics

* Able to break down customer "jobs to be done" to product components, features and technologies that are flexible, built on re-usable, flexible micro-services that are logical for the overall design of the technology stack

Minimum Qualifications:

* Bachelor's degree required; MBA or graduate degree preferred; education concentrated in business or technology fields is preferred

* Experience leading and developing product owners in a high-performing, best-practice, consumer-facing technology company

* 7+ years' experience in product management for consumer digital products; 5+ years’ experience in global, Fortune 500 organization or similar high scale, global technology environment

* Expertise in and experience with consumer-facing mobile web and/or apps

* Experience with Agile/Scrum methodologies and associated tools

Preferred Qualifications:

* Experience in business management, user experience design, and software development

* Experience from mobility services 


Who are we?

Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.

Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.

We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

Mountain View, CA, US

Job requisition ID:  16508

Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

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