Share this Job

Senior Customer Insights Manager

Want to drive digital change in automotive?

At Volvo Cars, we are making bold digital visions come true. We aim to lead in the automotive world by creating a digital ecosystem built around making our customers' lives less complicated. Now we are looking for curious, creative people who want to change the world through innovative thinking.

 

At Volvo Cars, we are making bold digital visions come true. We aim to lead in the automotive world by
creating a digital ecosystem built around making our customers' lives less complicated. Now we are
looking for curious, creative people who want to change the world through innovative thinking.
This role is within our Consumer Connectivity Services (CCS) team, to reinvent the car ownership by
making life less complicated for our customers and ultimately save their highly valued time. There’s no
reason the experience of car ownership should be time consuming and difficult – and we’re equally
convinced that the actual possession of a car could be even more valuable to consumers in the future.

That is our mission.
This is a rapidly growing team, with a very interesting roadmap, and we are looking for outstanding
people who will be some of the earliest hires in their function, helping to establish it at Volvo Cars.
This role is to be a consumer centric thought leader within the Consumer Insights & Business
Development team, which has the responsibility of deriving, concluding and deploying consumer and
business insights across all CCS activities. Consumer Insights & Business Analytics currently supports 5
product teams with Consumer Insights, supporting in the creation, development and nourishment of digital
products. This role will work with the global and regional CI&BD teams in the Gothenburg and Shanghai,
as well as collaborate with other consumer-oriented functions across Volvo Car Group.
The Sr. CI Manager is a role within the Consumer Insights & Business Development team within the
Consumer Connected Services (CCS) Organization, which in turn is a part of the Consumer & Enterprise
Digital (CED) and Global Consumer Experience Organizations.

 

Role is located either at our US office, Mountain View or at our Gothenburg Office.

 

Main Responsibilities
• Build excellence in consumer insight and the market situation for the managed products
• Build and Develop new processes for better understanding customer values, wants and needs
• Support the development and anchoring of consumer insight driven communication strategies for CCS
projects
• Actively contribute to identifying and describing key consumer pain points and added value potential for
luxury car consumers
• Actively monitor relevant consumer trends
• Act as a though-leader for consumer insights on digital services across Market Intelligence, Regions,
Product Strategy, Corporate Communications, Global Marketing, and other key business units within VCC
• Prepare guidelines and define initiatives for quantitative, qualitative, and ethnographic customer research
to ensure a solid base for consumer insight development in concept projects
• Independently and in collaboration with other affected organizations, deploy consumer research initiatives
• Contribute to making a consumer-insight driven culture part of our ethos

 

Requirements Qualifications
• Multidisciplinary degree with core in Human-Computer Interaction, Psychology, Social
Science or a related field
• A minimum of 5+ years of consumer insights experience, specific experience from
digital service experience design is a significant advantage
• A broad experience of evaluative and formative qualitative research methods and comfortable planning,
scoping, conducting, analyzing and communicating research
• Deep understanding of information design / architecture, gestalt principles, and user psychology
• Excellent verbal and written communication skills and a great storyteller and communicator and can build
relationships with a diverse set of stakeholders

 

Personal Qualities
• Can prove a deep-rooted passion for consumers
• Has a collaborative team player attitude, which allows you to work across organizations
• Outstanding problem-solving skills combined with a creative spirit
• Can demonstrate the leadership skills necessary to influence through others and deliver results
• Is able to make original observations and provide insights as well as solutions
• Is able to tell a great story through excellent presentation and interpersonal communication skills
• Is curious and open-minded to new challenges and unproven ground
• Has an ability to stand pressure, multitask and to prioritize and delegate tasks
• Has a creative spirit but combines this successfully with ability to demonstrate

 

Who are we?

Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.

Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.

We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

Mountain View, CA, US

Job requisition ID:  17132


Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

Apply now »
Find similar jobs: