Customer Care - Placement Student

Customer Care - 12 Month Placement Student

It’s not about cars. It’s about people. Our human-centric focus is what makes us different from all other car companies, and it’s at the heart of everything we create. If you want to join us in our mission to build and grow our teams with talented people who want to make a true difference.

What’s in it for you?
People are at the heart of our business. We want you to innovate, challenge and build a future career at Volvo Cars. In return we offer a salary of £23,000 per annum, flexible working hours, plus some hybrid working based on the team structure, and 22 days annual leave plus 4 fixed and 4 flexible bank holidays which you can use to support your personal beliefs at any time of the year. Health & wellbeing initiatives, charitable giving days alongside personal growth and career development opportunities. In addition, we offer a fast-track opportunity at the end of your qualification into key business areas, and access to ongoing support from industry-leading experts, backed by continual learning opportunities.

Want to join our exciting journey? 

Customer Care is an enthusiastic, dynamic organization within Volvo Cars, providing consumers world-class customer care by engaging them with our products, services and offers. Care is spearheading the company’s fast transformation, building high-quality, long-lasting relationships directly with our consumers. As we accelerate our online business, turning Volvocars.com into a fully-fledged online sales channel, Customer Care plays an essential role in supporting consumers as they learn about and shop for our cars. 

To keep up with Volvo Cars’ bold ambitions to go electric and online, Customer Care is expanding all over the world, and developing our service offering. This will allow us to use new technology to meet consumers’ expectations, delivering personal, effortless and respectful experiences. To succeed, we need the right talent, and that’s where you come in! We want you to innovate, challenge and build a career at Volvo Cars.

What You’ll do:

As a Customer Care Placement Student, you’ll work across several teams, areas and functions to support the business to consistently deliver an outstanding, personal customer experience addressing the needs of current and future consumers across the shopping and ownership journey. You’ll gain insight into all aspects of the automotive industry including the regulatory landscape, how we ensure quality and training to all staff, thorough product knowledge and a logistical overview of getting car from factory to customer in how the “direct to consumer” model operates end-to-end. You will get the opportunity to gain insights and learn so much both about the company, the consumers and the products which could be highly valuable if you like to build a future career within Volvo Cars.

Do you fit the profile?

Do you recognise yourself as having a genuine interest in the customer experience and are motivated by working in a fast-paced, dynamic team facing challenges in an optimistic way? Then this could be the right opportunity for you.

To be successful in this role you will have:

• Strong written and verbal communication skills
• A curious mindset with a passion for understanding the detail
• The ability to manage multiple tasks
• Great organisational and time management skills
• Be comfortable prioritising workload to meet deadlines
• High attention to detail
• A passion for delivering quality work
• The ability to work on your own initiative and as part of a small team
• Be keen to develop your skillset

How to learn more and apply: 
Our placement is open to any university student who is in their penultimate year of a sandwich course (those who will be returning to their final year of study after their placement with us).  We have a duty of care to our people and wouldn't want you to spend a large amount of time commuting, so we require our undergraduates to be based within a reasonable radius of our Maidenhead office, able to commute reliably to when needed.

Once you have applied, we’ll review your details, and if successful we’ll be in touch to discuss with you further. You’ll be sent an online competency assessment relevant to the role for which you are applying. Upon successful completion, we will invite you to an Assessment Centre in Maidenhead, which will be held on Monday 21st October 2024, where you will meet the hiring manager, view what our workplace has to offer, meet the team and answer any questions that you may have. Please only apply if you are available on this date. A decision will be made shortly after. To support you we will also contribute to your travel expenses up to a certain amount, which we can discuss in more detail if you have been invited to our Assessment Centre. We do not accept email applications due to GDPR.

Please apply via the link provided in this job advertisement by Monday 7th October 2024. We reserve the right to close this job advert early if we successfully find the placement students suitable. 

For further details please contact our Talent Manager – Leigh Craddock – leigh.craddock@volvocars.com

Diversify our future:
Volvo Cars is an equal opportunities employer. We are a company for people who care about other people and for the world we live in. We celebrate diversity and inclusion in the workplace and are committed to equality of opportunity for all employees and employment practices, including hiring, recruiting, and promotion. It’s what you do that counts and we are always looking to expand perspectives and voices to shape our future. With us, you can truly be yourself, embrace new opportunities, thrive and a make a difference.  

Volvo Cars - Driving change together
Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment.

Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. At Volvo Cars, your career is designed around your talents and aspirations so you can reach your full potential.

For the right person, an inspiring, and creative workplace awaits.